Business Office Associate

NYU Langone Health; New York (NY); On-site; USD 44,000 - 65,000; Full time

Job summary

NYU Langone Health is seeking a Business Office Associate to support patient accounts, answer phones, verify insurance, collect co-pays, and manage pre-authorizations.

Under the direction of RCO leadership, you will handle daily tasks in a dynamic health system and work closely with clinicians and staff to ensure smooth financial operations.

Qualifications

• Strong communication with patients, physicians and staff.
• Knowledge of front-end hospital registration processes.
• Experience with insurance verification and benefits tools.
• Ability to compose and edit detailed correspondence.
• Experience with registration and billing systems.

Responsibilities

• Answer phones and assist with insurance pre-authorizations and pre-certifications.
• Verify insurance and collect patient payments and deposits.
• Create patient estimate forms and communicate liability to patients.
• Maintain professional relationships with staff and patients.
• Verify insurance for procedures and input data into Epic.
• Provide information and redirect calls as needed.

Skills

Communication skills

Front end registration

Insurance verification

Medical terminology

Billing systems

Independent work

Education

High School Diploma

Associate's Degree

Tools

EPIC

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Business Office Associate. In this role, the successful candidate Under the general direction of the Senior Director RCO and the assigned RCO Manager/ Supervisor, the RCO BA is responsible for answering phones, obtaining and documenting insurance pre-authorizations and pre-certifications, verifying insurance, collecting co-pays and deposits, working Work Queues, and facilitating RCO and patient financial needs.

Job Responsibilities

• Collects and applies payments for self-pay, deductibles, copayments and coinsurance into the appropriate system(s).
• Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
• Responsible for creating the patient estimate form and timely communication of the liability.
• Ability to be flexible regarding responsibilities when needed. All other related duties as required.
• Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, and pressures of deadlines, competitive requirements and/or a heavy workload.
• Maintain cooperative and professional relationships with office and clinical staff.
• Obtain insurance verification for treatments and diagnostic procedures and record in the appropriate system.
• Assist with verifying insurance for pre-loaded appointments into Epic.
• Answer phones. Provide information, take messages or redirect calls to the appropriate person.
• Performs other duties as needed.

Minimum Qualifications

To qualify you must have a High School Diploma and 1 year experience in patient accounts or related field or an equivalent combination of education and experience. Strong knowledge of Front end hospital registration and /or practice operations is a must. Knowledge of insurance companies verification and benefit tools including web sites etc. Ability to compose and edit logical, detailed, comprehensive and grammatically correct correspondence. Ability to effectively communicate with a wide variety of personnel including patients, families, physicians and staff. Knowledge of medical terminology. Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheet, database, scheduling, communications. Training on appropriate systems will be provided. Ability to handle matters of highly confidential and sensitive nature. Ability to recognize and identify problems, recognize implications and propose alternative solutions. Skill in prioritizing assignments to complete work in a timely manner. Skill in working independently and in following through on assignments with minimal direction.

Preferred Qualifications

Associate's Degree plus 2-3 years experiences in hospital admissions or medical records or patient accounts or in related field. EPIC experience is a plus.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $43,656.26 - $64,500.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.