Business Office Assistant -Sweetwater

Rolling Plains Memorial Hospital; Sweetwater (TX); Vor Ort; USD 40.000 - 50.000; Vollzeit

Zusammenfassung

Rolling Plains Memorial Hospital in Sweetwater, Texas, is seeking a Business Office Assistant to support the hospital’s business office and revenue cycle operations. You will assist patients with statements, balances, payments, and financial questions, posting receipts and maintaining accurate records.

Strong communication, data entry, and attention to detail are essential, along with the ability to work with multiple departments and external partners. Prior billing experience is preferred.

Qualifikationen

• High school diploma or equivalent required.
• Experience in patient accounts, medical billing, payment posting, customer service, or a healthcare business office preferred.
• Strong communication, organization, data entry, and problem-solving skills, with consistent attention to detail and accuracy.
• Ability to discuss sensitive financial matters with patients respectfully and professionally.
• Ability to manage requests from multiple departments and external partners while meeting deadlines.
• Familiarity with CPSI/TruBridge or another EHR or patient accounting system preferred.

Aufgaben

• Answer calls and assist patients and guarantors with statements, balances, payments, insurance questions, and financial assistance; document, resolve, follow up on, or refer inquiries as appropriate.
• Review patient accounts and daily census information to identify and correct payment, adjustment, billing, registration, and insurance discrepancies before billing.
• Coordinate with registration, billing, hospital departments, vendors, and external billing companies to obtain or correct information, provide accurate reports and account data, respond to requests, and follow up on outstanding items.
• Process insurance remittances and correspondence; post payments and adjustments as assigned and route denials, discrepancies, and other items requiring follow-up.
• Receive and process patient payments; prepare, record, and reconcile daily deposits and supporting documentation according to established procedures.
• Prepare and maintain accurate patient and insurer correspondence, account records, and documentation of communications and actions taken.
• Review charity care and indigent assistance applications for completeness and required documentation; communicate with applications for determination in accordance with hospital policy.
• Support account follow-up, payment reconciliation, resolution of outstanding balances, and other revenue cycle activities as assigned.
• Protect confidential patient and financial information and comply with hospital policies and procedures.
• Perform other related duties as assigned to support Business Office and revenue cycle operations.

Kenntnisse

Communication

Organization

Data entry

Problem solving

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

CPSI/TruBridge

Jobbeschreibung

Position Summary The Business Office Assistant supports hospital business office and revenue cycle operations by assisting patients with account questions, processing payments and remittances, maintaining accurate financial records, and coordinating with billing companies, vendors, and hospital departments to support timely, accurate billing and collections.

Overview

Position Type: Full Time

Description

Key Responsibilities:

• Answer calls and assist patients and guarantors with statements, balances, payments, insurance questions, and financial assistance; document, resolve, follow up on, or refer inquiries as appropriate.
• Review patient accounts and daily census information to identify and correct payment, adjustment, billing, registration, and insurance discrepancies before billing.
• Coordinate with registration, billing, hospital departments, vendors, and external billing companies to obtain or correct information, provide accurate reports and account data, respond to requests, and follow up on outstanding items.
• Process insurance remittances and correspondence; post payments and adjustments as assigned and route denials, discrepancies, and other items requiring follow-up.
• Receive and process patient payments; prepare, record, and reconcile daily deposits and supporting documentation according to established procedures.
• Prepare and maintain accurate patient and insurer correspondence, account records, and documentation of communications and actions taken.
• Review charity care and indigent assistance applications for completeness and required documentation; communicate with applications for determination in accordance with hospital policy.
• Support account follow-up, payment reconciliation, resolution of outstanding balances, and other revenue cycle activities as assigned.
• Protect confidential patient and financial information and comply with hospital policies and procedures.
• Perform other related duties as assigned to support Business Office and revenue cycle operations.

Qualifications

High school diploma or equivalent required.

• Experience in patient accounts, medical billing, payment posting, customer service, or a healthcare business office preferred.
• Strong communication, organization, data entry, and problem-solving skills, with consistent attention to detail and accuracy.
• Ability to discuss sensitive financial matters with patients respectfully and professionally.
• Ability to manage requests from multiple departments and external partners while meeting established deadlines.
• Familiarity with CPSI/TruBridge or another electronic health record or patient accounting system preferred.