Business Office Assistant

Rolling Plains Memorial Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom - ATS in the United States seeks a Business Office Assistant to support hospital business office and revenue cycle operations by assisting patients with account questions, processing payments, and coordinating with billing companies.

You will review accounts for discrepancies, post payments, manage correspondence, and help with charity care reviews while protecting confidential information and meeting deadlines.

Qualifications

• High school diploma or equivalent required.
• Experience in patient accounts, medical billing, payment posting, or healthcare business office preferred.
• Strong communication, organization, data entry, and problem-solving skills, with consistent attention to detail and accuracy.
• Ability to discuss sensitive financial matters with patients respectfully and professionally.
• Familiarity with CPSI/TruBridge or another electronic health record or patient accounting system preferred.

Responsibilities

• Answer calls and assist patients with statements, balances, payments, and insurance questions.
• Review accounts and daily census to identify and correct payment, adjustment, billing, registration, and insurance discrepancies before billing.
• Coordinate with registration, billing, hospital departments, vendors, and external billing companies to obtain or correct information and provide reports.
• Process insurance remittances and post payments/adjustments; route denials and follow-up items for resolution.
• Receive and process patient payments; prepare, record, and reconcile daily deposits and supporting documentation.
• Prepare and maintain accurate patient and insurer correspondence, account records, and documentation of communications and actions taken.
• Review charity care and indigent assistance applications for completeness per hospital policy.
• Support account follow-up, payment reconciliation, and revenue cycle activities as assigned.
• Protect confidential patient and financial information and comply with hospital policies and procedures.
• Perform other related duties as assigned to support Business Office and revenue cycle operations.

Skills

Communication

Data entry

Problem-solving

Organization

Customer service

Attention to detail

Education

High school diploma

Tools

CPSI/TruBridge

Job description

Position Summary:The Business Office Assistant supports hospital business office and revenue cycle operations by assisting patients with account questions, processing payments and remittances, maintaining accurate financial records, and coordinating with billing companies, vendors, and hospital departments to support timely, accurate billing and collections.Key ResponsibilitiesAnswer calls and assist patients and guarantors with statements, balances, payments, insurance questions, and financial assistance; document, resolve, follow up on, or refer inquiries as appropriate.Review patient accounts and daily census information to identify and correct payment, adjustment, billing, registration, and insurance discrepancies before billing.Coordinate with registration, billing, hospital departments, vendors, and external billing companies to obtain or correct information, provide accurate reports and account data, respond to requests, and follow up on outstanding items.Process insurance remittances and correspondence; post payments and adjustments as assigned and route denials, discrepancies, and other items requiring follow-up,Receive and process patient payments; prepare, record, and reconcile daily deposits and supporting documentation according to established procedures.Prepare and maintain accurate patient and insurer correspondence, account records, and documentation of communications and actions taken.Review charity care and indigent assistance applications for completeness and required documentation; communicate with applications for determination in accordance with hospital policy.Support account follow-up, payment reconciliation, resolution of outstanding balances, and other revenue cycle activities as assigned.Protect confidential patient and financial information and comply with hospital policies and procedures.Perform other related duties as assigned to support Business Office and revenue cycle operations.QualificationsHigh school diploma or equivalent required.Experience in patient accounts, medical billing, payment posting, customer service, or a healthcare business office preferred.Strong communication, organization, data entry, and problem-solving skills, with consistent attention to detail and accuracy.Ability to discuss sensitive financial matters with patients respectfully and professionally.Ability to manage requests from multiple departments and external partners while meeting established deadlines.Familiarity with CPSI/TruBridge or another electronic health record or patient accounting system preferred.