Business Office Assistant

Compass Surgical Partners; Jacksonville, Northern (FL, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Compass Surgical Partners – Horizon Baptist Beaches Surgery Center in Jacksonville Beach, FL seeks a Business Office Assistant to support daily operations, patient check-in/out, scheduling, and insurance verification. The role emphasizes a professional, organized, detail-oriented approach in a fast-paced outpatient setting.

Responsibilities include collecting payments, maintaining records, coordinating appointments, and communicating with patients and clinical staff to ensure smooth patient flow

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical/healthcare setting preferred.
• Knowledge of medical terminology and healthcare administrative processes preferred.

Responsibilities

• Greet patients and visitors in a professional manner.
• Handle patient check-in/check-out accurately and efficiently.
• Verify patient demographics, contact and insurance information.
• Schedule and coordinate appointments and procedures.
• Answer calls and direct inquiries appropriately.
• Communicate appointment details and arrival instructions to patients.
• Assist with registration forms and insurance documentation.
• Collect and document patient payments and copayments.
• Support insurance verification, authorizations, billing, and revenue-cycle activities.
• Maintain organized electronic and paper records.
• Collaborate with clinical staff to optimize patient flow.
• Maintain HIPAA compliance and patient confidentiality.
• Uphold ASC policies on safety, infection prevention, and security.
• Keep front desk and business office clean and professional.
• Contribute to special projects as needed.

Skills

Communication

Organization

Detail oriented

Front desk

Medical terminology

Education

High school diploma

Tools

EMR systems

Scheduling software

Billing software

Job description

Center Overview:

Location: Compass Surgical Partners- Horizon Baptist Beaches Surgery Center – Jacksonville Beach, FL

Address: 1577 Roberts Drive, Suite 120, Jacksonville Beach, FL 32250

Horizon Surgery Center Beaches, located on the campus of Baptist Medical Center, our physician‑led ambulatory surgery center is dedicated to delivering high‑quality, patient‑centered outpatient care. The facility features three active operating rooms specializing in Orthopedic Hand, General Surgery, and Neuro‑Spine procedures.

In partnership with Compass Surgical Partners, we bring together the expertise of a local clinical team and the strength of national operational support. This collaboration fosters a culture where both patients and staff can thrive.

About the Role

The Business Office Assistant plays an essential role in creating a positive patient experience and supporting the efficient day‑to‑day operations of the business office. Responsibilities include patient check‑in and check‑out, scheduling, insurance and demographic verification, payment collection, documentation, and general administrative support.

The ideal candidate is professional, organized, detail‑oriented, and comfortable working in a fast‑paced healthcare environment.

Schedule: Monday‑ Friday - 24-32/hrs a week schedule usually 8a‑430p, hours variable

What You'll Do

• Greet patients, physicians, visitors, and vendors in a professional and welcoming manner.
• Perform patient check‑in and check‑out accurately and efficiently.
• Verify and update patient demographic, contact, and insurance information.
• Assist with scheduling and coordinating patient appointments and procedures.
• Answer incoming calls, respond to routine questions, and direct calls appropriately.
• Communicate appointment information, arrival instructions, and other administrative information to patients.
• Assist with registration forms, consents, insurance documentation, and other required paperwork.
• Collect and document patient payments, copayments, deductibles, and other applicable fees.
• Support insurance verification, authorizations, billing, and other revenue‑cycle activities.
• Perform administrative tasks including scanning, filing, faxing, data entry, and document preparation.
• Maintain accurate and organized electronic and paper records.
• Communicate effectively with clinical staff, physicians' offices, patients, and other departments to support efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.
• Follow ASC policies and procedures related to patient safety, infection prevention, security, and emergency preparedness.
• Maintain a clean, organized, and professional front‑desk and business office environment.
• Assist with special projects and other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• Previous experience in a medical office, healthcare, ambulatory surgery center, physician practice, hospital, or similar healthcare setting required.
• Previous front‑desk, scheduling, registration, customer service, or administrative experience required.
• Knowledge of medical terminology and healthcare administrative processes preferred.
• Basic understanding of insurance terminology and patient financial responsibilities preferred.
• Medical Assistant Background/ Certification preferred
• Strong computer skills and ability to learn EMR, scheduling, and business office systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and appropriately handle sensitive patient information.
• Ability to work effectively in a fast‑paced, patient‑centered environment.
• Professional and compassionate demeanor.

What You'll Bring

• A commitment to providing an exceptional patient experience.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• The ability to prioritize and manage multiple responsibilities.
• A collaborative, team‑oriented approach.
• Dependability, accountability, and professionalism.
• The ability to remain organized and composed in a busy healthcare environment.

Physical & Work Requirements

• Ability to sit, stand, and walk for extended periods as required.
• Ability to communicate effectively in person and by telephone.
• Ability to use a computer and standard office equipment.
• Ability to work in a busy healthcare environment and manage interruptions while maintaining accuracy and professionalism.
• May occasionally be required to lift or move office supplies and materials within the scope of the position.