Business Office

Avir Trilogy; Fairfield (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Avir Trilogy is seeking a Business Office Manager to oversee the day-to-day administrative and business office operations at our Texas facility. The role supports residents, families, employees, and facility leadership while ensuring confidential financial processes.

The ideal candidate is organized, professional, and able to work independently in a fast-paced healthcare environment, with prior nursing home or long-term care experience and insurance billing expertise.

Qualifications

• High school diploma or GED required or preferred.
• Previous office or administrative experience preferred.
• Previous nursing home or long-term care experience preferred.
• Experience with insurance billing is required.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Organize and perform daily business office functions, including accounting, payroll, personnel, bookkeeping, secretarial duties, and medical records support.
• Maintain rights of residents in accordance with Texas health laws and regulations.
• Review resident billing statements monthly and follow up on notices as needed.
• Maintain the facility petty cash box and related documentation.
• Assist with resident admissions and provide facility tours as needed.

Skills

Insurance billing

English proficiency

Independent work

Education

High school diploma or GED

Job description

We are seeking a Business Office Manager to join our team and oversee the day-to-day administrative and business office operations of our facility. This position plays an important role in supporting residents, families, employees, and facility leadership while ensuring accurate, timely, and confidential business operations.

The ideal candidate is organized, dependable, professional, compassionate, and able to work independently in a fast-paced healthcare environment. Previous experience in a nursing home or long-term care setting and experience with insurance billing are strongly preferred/required.

Key Responsibilities

• Organize and perform daily business office functions, including accounting, payroll, personnel, bookkeeping, secretarial duties, and medical records support.

• Maintain and protect the rights of residents in accordance with Texas Department of Health laws and regulations.

• Copy and mail accounts payable documentation to the corporate office in a timely manner.

• Prepare and submit required reports, correspondence, and business office documentation.

• Maintain an organized and accurate filing system for office records and reports.

• Answer incoming telephone calls and greet residents, families, visitors, and members of the public in a professional and courteous manner.

• Maintain adequate office supplies while operating within the established budget.

• Assist with resident admissions, including responding to telephone and in-person inquiries and providing facility tours.

• Review resident billing statements monthly and follow up on second notices as needed.

• Maintain the facility petty cash box and related documentation.

• Perform resident spending account functions, including maintaining ledger cards, checking accounts, and a petty cash account of up to $200 when required.

• Serve as the Mentor Coordinator and perform all responsibilities associated with the facility's Mentor Program.

• Complete deposit reports for the corporate office.

• Deliver deposits to the bank in the Administrator's absence.

• Maintain current resident, responsible party, and employee address and telephone information.

• Calculate ancillary charges accurately and timely.

• Maintain personnel records and assist with vacation and sick leave accruals, as applicable.

• Assist the Social Services designee with medical records and related administrative duties.

• Communicate situations that may negatively impact the facility to the corporate office and Administrator promptly.

• Perform other duties as assigned by the Administrator, with or without reasonable accommodation, to support quality standards and the successful operation of the facility.

Qualifications & Requirements

• High school diploma or GED preferred.

• Previous office or administrative experience preferred.

• Previous nursing home or long-term care experience preferred.

• Experience with insurance billing required.

• Ability to read, write, and communicate effectively in English.

• Strong organizational skills and attention to detail.

• Ability to work independently and manage multiple responsibilities.

• Ability to remain calm and professional under stress.

• Must demonstrate personal integrity, flexibility, dependability, and sound judgment.

• Ability to work effectively with residents, families, employees, healthcare professionals, and outside agencies.

• Must demonstrate patience, tact, courtesy, enthusiasm, and a positive attitude.

• Ability to interact appropriately and compassionately with elderly, ill, disabled, emotionally upset, and occasionally difficult or hostile individuals.

• Must be able to move intermittently throughout the workday.

• Must be able to lift and transfer a minimum of 50 pounds.

• Must be willing and able to maintain confidentiality regarding residents, employees, facility operations, and company information.

What We Expect

Our Business Office Manager is an important representative of the facility. We expect this position to:

• Treat residents, families, coworkers, and visitors with professionalism, kindness, and respect.

• Provide dependable, supportive, and courteous service.

• Maintain confidentiality and demonstrate loyalty to residents, staff, ownership, and the organization.

• Communicate concerns promptly and appropriately to facility leadership.

• Represent the facility positively and professionally when interacting with residents, families, prospective residents, employees, vendors, healthcare partners, and regulatory or inspection teams.

• Help maintain a positive, respectful, and welcoming environment throughout the facility.

• Support the facility's commitment to quality care, regulatory compliance, and resident satisfaction.

Why Join Our Team?

The Business Office Manager is more than an administrative position—it is an opportunity to make a meaningful difference in the daily experience of our residents, families, and staff. If you are organized, compassionate, detail-oriented, and enjoy being part of a team dedicated to quality care, we would love to hear from you.