Business Networking L1 Support Specialist

TP-Link Systems Inc.; Irvine (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision insurance

401k contributions

Free snacks and drinks

Free gym membership

Quarterly team-building events

Over four weeks of PTO per year

Bi-annual pay increases

Job summary

An established industry player is seeking a Business Networking L1 Support Specialist to join their dynamic team in Irvine. In this role, you'll provide exceptional customer support, troubleshoot networking issues, and guide clients through hardware and software setups. With a strong emphasis on career development and a robust benefits package, including fully paid health insurance and generous PTO, this opportunity is perfect for those passionate about technology and customer service. Join a forward-thinking company that values diversity and innovation, and help shape the future of networking solutions.

Qualifications

• 2+ years of business customer technical support experience via chat, phone, or email.
• Good knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS).

Responsibilities

• Provide customer support by phone, chat, and email.
• Troubleshoot and resolve networking-related problems promptly.

Skills

Customer Support

Networking Troubleshooting

Technical Communication

TCP/IP

Wired and Wireless Networking

Education

Bachelor's Degree in Information Technology

Associate's Degree with Networking Background

Tools

Cisco Meraki

HPE (Aruba)

Ubiquiti Networks

Job description

Business Networking L1 Support Specialist

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TP-Link Systems is currently seeking a Business Networking L1 Support Specialist. TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental, and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year, bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team-building events, and more. Come join our team!

What we're looking for:

• Provide customer support by phone, chat, and email.
• Troubleshoot and resolve networking-related problems promptly.
• Identify customer needs, create solutions, and resolve issues.
• Make a positive impression with customers through excellent customer service.
• Immediately escalate critical problems.
• Document support tickets and escalate complex issues to higher-level support teams.
• Guide customers through hardware installation or software configuration processes.

Requirements:

• 2+ years of business customer technical support experience via chat, phone, or email.
• 2+ years supporting SMB/Enterprise products.
• 3+ years working in call/support center environments.

Ability to provide customer solutions based on requirements and TP-Link products. Good knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, VLAN, VoIP, Multicast, Network Management). Experience configuring networking devices such as firewalls, VPN routers, switches, or wireless access points.

Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users effectively.

Preferred Skills:

• Experience with networking industry products like Cisco Meraki, HPE (Aruba), Ubiquiti Networks, etc.
• Networking certifications (CCNA, CWNA, CCNP, etc.).
• IT work experience with Cisco Meraki, Juniper, HPE, or other business network products.

Education:

• Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
• Associate's Degree with strong customer service and networking background is acceptable.

Benefits:

Salary: $70K - $85K annually + Bonus

About Us:

TP-Link values diversity and entrepreneurial spirit. We are a growing global company looking for passionate individuals to influence our U.S. operations. If you're interested, send us your resume and cover letter explaining why you're a good fit.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F.