Business Marketer

Uselili; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch

Top gear setup

Monthly team fun

Job summary

A forward-thinking tech company based in San Francisco seeks a passionate Customer Experience Specialist. The ideal candidate will engage with users, turning their concerns into opportunities and ensuring a positive customer journey. Candidates should have at least 2 years of customer support experience, strong communication skills, and the ability to thrive in fast-paced settings. This role offers competitive pay, flexible time off, and a supportive team environment.

Qualifications

• 2+ years of experience in customer support or similar roles.
• Excellent verbal and written communication skills.
• Ability to work in fast-paced environments.
• Comfortable using Intercom, Notion, Slack, and similar tools.
• Thrives in fast-paced environments turning challenges into positive outcomes.

Responsibilities

• Provide friendly support via chat, email, and social platforms.
• Simplify complex issues into human-friendly answers.
• Collect and relay user feedback for improvements.
• Collect and relay feedback to shape product improvements and features.
• Monitor support trends and help optimize internal workflows.

Skills

Excellent communication skills

Empathy

Problem-solving

Experience in customer support

Familiarity with tools like Intercom, Notion, Slack

Tools

Intercom

Notion

Slack

Job description

We’re Hiring:
Customer Experience Specialist

• San Francisco, USA
• May 19,2025

About the Role

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

What You’ll Do

Provide responsive and friendly support via chat, email, and social platforms.

Simplify complex issues into clear, human-friendly answers.

Work closely with product, design, and support teams to improve the overall customer journey.

Collect and relay feedback to help shape product improvements and feature development.

Monitor support trends and help optimize internal support workflows.

What We’re Looking For

2+ years of experience in customer support or similar roles (SaaS experience is a bonus).

Excellent communication skills - both written and verbal.

A calm, empathetic mindset and problem-solving instincts.

Comfortable using modern tools like Intercom, Notion, Slack, and more.

Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.

Why Join Us?

Work with a passionate, remote-first team.

Have a real impact on user happiness and retention.

Grow with a company that values feedback, empathy, and transparency.

Enjoy a supportive environment where your voice matters.

Ready to Apply?

If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!

Perks and benefits

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun