Business Manager (Multi-Family Rent Collections)

UDR Careers; California; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical Plans

Dental & Vision

401(k) Match

Vacation & Personal Time

Rent discount

Job summary

UDR, Inc. is seeking a Business Manager to join our Southern California operations team, supporting multiple properties from our Costa Mesa location. This role focuses on ensuring timely rent collection, handling evictions, and coordinating with local authorities and internal teams.

You will work with residents and Rental Assistance programs, prepare legal notices, and maintain accurate financial records. The position emphasizes customer service and adherence to company policies within an 27

Qualifications

• Two years’ experience in property management or related business operations.
• Experience with collections, evictions and delinquency management.
• Strong organization skills and excellent verbal and written communication.

Responsibilities

• Work with residents and Emergency Rental Assistance programs to ensure completion of applications.
• Prepare timely and accurate documents and files for eviction proceedings. Prepare resident legal notices using templates. Distribute notices after approval.
• Diligently collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
• Collaborate with Lead Business Manager, Regional Managers, District Managers and Community Directors to meet financial goals.
• Post and oversee rent payments to property database.
• Process resident FAS move-out charges and ensure proper documentation of fees.
• Complete administrative tasks including accounting, financial reporting, deposits, and account reconciliations.
• Coordinate with local authorities for evictions.
• Coordinate with UDR Billing and outside collection agencies for security deposit disputes.
• Appear in court for small claims or UD hearings when required.
• Verify utility changeovers and final billing for move-outs or cancelled NTVs.
• Prepare and confirm data entry for month-end reporting.
• Provide superior service to internal and external customers.
• Comply with Company policies and Living the UDR Values.

Skills

Property management

Collections

Communication

Customer service

OneSite software

Job description

Locations

• Costa Mesa, CA 92626, USA
• Property Ops
• Full-Time

Description

Detailed description

UDR, Inc. and its affiliated companies are seeking a Business Manager to join our operations team in Southern, CA. This position, along with seven other Business Managers, support multiple properties and office out of 27 Seventy Five, our apartment community located in Costa Mesa, CA.

Essential Job Functions

• Work with residents and the Emergency Rental Assistance programs to ensure completion of applications.
• Prepare timely and accurate documents and files for eviction proceedings. Prepare resident legal notices using the company standard templates. Upon approval of notices, distribute to affected residents.
• Diligently collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
• Work in conjunction with the Lead Business Manager, Regional Managers, District Managers and Community Directors to make sure that the financial goals are met.
• Post and oversee rent payments to property database.
• Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out. Ensure that all fees and charges are properly documented.
• Complete administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.
• Coordinate with local authorities to effectively handle evictions.
• Coordinate with UDR Billing and appropriate outside collection agency in response to security deposit accounting disputes.
• Appear to court when necessary to respond to small claims or UD hearings.
• Verify utility changeovers for current residents and accurate final billing for move outs or cancelled NTVs.
• Preparation and confirmation of data entry necessary to update month-end reporting.
• Provide superior customer service to internal and external customers.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.

Key Qualifications

• Minimum two years’ experience in property management or related business operations.
• Experience with collections, evictions and delinquency management.
• Strong organization skills and excellent verbal and written communication skills.
• Customer service experience
• OneSite software experience is preferred.

Career Development and Advancement

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits

We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)plus company observed holidays,discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club,honoringour associates for their exceptional customer service and operational excellence.

Benefits Offered

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Hourly Range

• $28/hr. – $31/hr., depends on experience

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.