Business Manager- Mission Critical

Shawmut Design and Construction; Boston (MA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

ESOP

401K match

Paid time off

Holidays

Volunteer day

Cell phone

Laptop

Tuition reimbursement

Pet insurance

Job summary

Shawmut Design and Construction in Boston seeks a Business Manager – Mission Critical to partner with the Head of Mission Critical and leadership to translate priorities into coordinated action. This role focuses on staffing, onboarding, and scalable processes.

You will drive planning, reporting, and accountability across cross-functional teams, manage leadership communications, and advance strategic initiatives while overseeing deployments and logistics.

Qualifications

• Five+ years of experience in construction, business operations, project coordination, or related field.
• Mission Critical or data center experience is preferred.
• Bachelor’s degree or an equivalent combination of education and experience.
• Strong ability to support senior leaders and coordinate across multiple teams, locations.
• Proficiency with Microsoft Office and reporting tools; travel as needed.

Responsibilities

• Coordinate staffing plans with leadership and support hiring needs.
• Onboard and mobilize new employees, manage travel, relocation, and logistics.
• Develop and improve onboarding, deployment, and project transition processes.
• Maintain trackers and dashboards for staffing, projects, and deployments.
• Lead weekly leadership reviews, calendar management, and communications.
• Drive cross-functional initiatives and main liaison with internal partners.

Skills

Staffing planning

Project coordination

Leadership support

Communication

Organization

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Business reporting tools

Job description

Overview

At Shawmut Design and Construction, we take pride in the culture we’ve built as a 100% employee-owned company—one that’s been recognized with more than 100 Best Place to Work awards. We’ve been honored as a National Fortune Best Workplace, a Fortune Best Workplace for Women, Millennials, and Parents, and one of America’s Best Employers by Forbes—along with numerous regional recognitions across our 15 offices nationwide.

Here’s a glimpse into what we offer:

• Health, Dental, and Vision Insurance.
• Employee Stock Ownership Plan (ESOP)–Be an employee-owner!
• 401(K) with Company Match – Receive a company match up to 4% of your eligible pay.
• Generous Paid Time Off – vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day.
• The Extras – Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more.

*Please note: this position works out of our Boston office, with the option to work from home 2x per week.

Responsibilities

Shawmut’s Mission Critical business is growing rapidly as we deliver complex, fast-paced projects for leading clients nationwide. The Business Manager – Mission Critical will serve as a trusted operational partner to the Head of Mission Critical and leadership team, translating business priorities into coordinated action.

Coordinate Staffing and Workforce Deployment

• Partner with leadership on staffing plans, hiring needs, employee assignments, project starts and completions, and workforce transitions.
• Maintain visibility into employee deployment and proactively identify upcoming needs, conflicts, gaps, and risks.
• Coordinate with Talent Acquisition, Human Resources, Operations, and project leadership to support staffing decisions and successful employee transitions.

Own Employee Onboarding and Mobilization

• Lead onboarding and acclimation for new employees, coordinating communications, administrative requirements, resources, travel, and project deployment.
• Manage employee travel, lodging, relocation, and mobilization logistics while balancing project needs, employee experience, and cost.
• Serve as a resource and escalation point for questions involving travel, expenses, timecards, relocation, and company processes.

Build Scalable Business Processes

• Develop, document, and continuously improve processes for onboarding, travel, relocation, deployment, project transitions, and other recurring activities.
• Identify operational gaps and implement solutions that improve consistency, efficiency, communication, and the employee experience.
• Create scalable workflows, tools, and accountability measures, maintaining ownership of issues through resolution.

Drive Planning, Reporting, and Accountability

• Maintain trackers, dashboards, and reporting related to staffing, hiring, pursuits, projects, and employee deployment.
• Provide leadership with clear visibility into upcoming needs, trends, conflicts, and execution risks.
• Support annual and quarterly planning, goal setting, progress tracking, briefing materials, and risk-mitigation plans.

Manage Leadership Operations and Communications

• Coordinate weekly business reviews, leadership meetings, and quarterly planning sessions, including agendas, pre-reads, materials, and follow-up.
• Support leadership calendars, meetings, travel, presentations, announcements, and team communications.
• Document decisions and track commitments and action items to promote accountability and alignment.

Lead Cross-Functional and Strategic Initiatives

• Serve as a trusted advisor to Mission Critical leadership and a key liaison with internal business partners.
• Lead special projects and strategic initiatives by defining scope, coordinating resources, tracking progress, and driving work through completion.
• Serve as a primary operational contact for project teams, coordinating administrative, logistical, equipment, and employee needs.

Qualifications

• Five or more years of experience in construction, business operations, project coordination, or a related field; Mission Critical or data center experience is preferred.
• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Demonstrated ability to support senior leaders and coordinate complex work across multiple teams, functions, and locations.
• Strong organizational, project-management, communication, and problem-solving skills, with the ability to anticipate needs and manage competing priorities.
• Proficiency with Microsoft Office and business reporting tools, with the willingness to travel to project locations as needed.

EEO Information

Eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Shawmut prohibits discrimination against any staff member or applicant on the basis of race, color, sex, sexual orientation, gender identity/expression, age, religion, national origin, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristic.

Salary Range Information

Boston Base Salary Range: $85,000 - $125,000 The range stated is specific to Boston. Placement within the listed range depends on many factors including, but not limited to years of experience, project size capability (for Construction & Field roles) and internal company equity