Business Manager - IL

Optima, Inc.; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Inclusive environment

Job summary

Optima, Inc. in Chicago is seeking a meticulous Business Manager to lead on-site operations for a multi-million-dollar luxury apartment community. You will process leases, handle rent collections, financial reporting and vendor relations while delivering exceptional resident service.

The role requires 2–3 years of on-site property management experience, proficiency with Yardi Voyager and Rent Café, and strong communication and budgeting skills. Competitive compensation and benefits offered.

Qualifications

• High school diploma or equivalent; college degree favored.
• 2–3 years of on-site property management experience (luxury apartment community preferred).
• Experience maintaining accounting reports and operating budgets.

Responsibilities

• Process leases and move-in/move-out documentation with complete records.
• Post payments in Yardi Voyager to maintain accurate financial records.
• Issue notices to delinquent residents and assist eviction processes with attorney as needed.
• Audit rentables and guest suite charges monthly, and prepare month-end worksheets.
• Process and code invoices related to property operations and maintenance.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Provide superior customer service to residents and prospects to boost renewals and profitability.

Skills

Customer service

Attention to detail

Communication

Organization

Flexibility

Education

High School Diploma

College degree favorable

Tools

Yardi Voyager7

Rent Café Site Manager

Procure to Pay

Pay Scale

Microsoft Office

Job description

Position Brief – Business Manager

Our Business Manager is a business leader who focuses on resident customer service and assists in managing operations, processing rent payments, collections, financial reporting, supplies, and communications of a multi-million-dollar apartment community. This person must be meticulous in attention to detail and possess a professional and collaborative demeanor as a representative of Optima.

About Optima

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house - development, architecture, construction, sales and management - for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.

What You’ll Do

• Process leases and all required documentation from move-in to move-out to ensure all records are complete and accurate.
• Receive and post all payments in Yardi Voyager to insure accurate financial records are maintained at all times.
• Issue property notices timely to delinquent residents and work with our attorney to secure timely evictions when necessary.
• Prosecute collections to maximize revenue from delinquent accounts. Under 1% monthly
• Send outstanding balances to Hunter Warfield collections.
• Audit Rentable Items Monthly
• Audit Guest suite charges monthly
• Month end worksheets done and submitted 2 days prior to close
• Process and code all invoices related to property operations and maintenance.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Provide superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
• Receive telephone calls, emails and in-person visits from residents, prospects and vendors/suppliers.

• Create, enter data for and manage Yardi reports, serving as the on-site team’s Yardi resource.

• Assist in managing the community’s budget by making sound fiscal decisions to increase the net operating income of the community.
• Issue maintenance service requests.
• Deposit Accounting processed in 14 business days according to AZ law
• Maintain positive relations with all community vendors.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Assist in ensuring that all Optima policies and procedures are being followed.
• Contribute ideas to property manager for marketing community and improving resident satisfaction.

What You’ll Need

• Must have a high school diploma or equivalent. A college degree is also favorable.
• 2-3 years of on-site property business management experience (luxury apartment community experience preferred).
• Experience maintaining accounting reports.
• Must have experience in Yardi Voyager7 and either Rent Café Site Manager, Procure to Pay or Pay Scale, as well as Microsoft Office Suite.
• General office and bookkeeping skills

What Will Set Your Apart

• A competitive spirit
• High-energy
• Customer-service driven
• Warm, friendly and service-oriented philosophy
• High degree of flexibility and tolerance for change
• Superior written and verbal communications skills
• Organized and detail-oriented
• Effective at setting priorities/managing competing demands
• Aptitude to work both independently and as a team member

Benefits and Perks

• Compensation: $50,000 - $75,000
• Competitive benefits and great perks make a huge difference; we get that, so you’ll get them too. At Optima, we believe they should be meaningful and a part of what makes us great!
• Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally-protected characteristics