Business Manager, CHANEL, Bergdorf Goodman

Saks Fifth Avenue Llc; United States; On-site; USD 86,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Life and disability insurance

Employee discount

Job summary

Bergdorf Goodman seeks a CHANEL Business Manager to serve as brand ambassador, aligning CHANEL and BG strategies to drive sales and market share in a luxury retail setting. You will coach top talent, manage education programs, and oversee events that elevate client experiences while maintaining the highest standards of luxury and discretion.

As a strategic leader, you will partner with CHANEL and BG leadership to optimize buying, merchandising, and clienteling efforts, ensuring flawless store

Qualifications

• Extensive leadership experience in luxury retail management and boutique operations.
• Proven track record in building and scaling VIC retention programs and high-touch client experiences.
• Strong communication, executive writing, and analytical skills.

Responsibilities

• Lead brand stewardship for CHANEL and Bergdorf Goodman to drive top-line revenue.
• Coach and develop a elite boutique team delivering world-class client service.
• Plan and execute client events, trunk shows, and private salon appointments with stakeholders.
• Synthesize performance data into executive summaries for leadership and brand partners.

Skills

Luxury retail leadership

Clienteling programs

Boutique operations

Executive communication

Tools

CRM systems

Job description

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion— is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman’s heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

YOU WILL BE:

The Business Manager leads with a focus on customer service and relationship-building through the embodiment of Bergdorf Goodman’s foundational Service Values: Excellence, Imagination & Graciousness. The ideal candidate demonstrates strong business acumen, with a deep understanding of both the departments and vendor’s goals. You inspire performance, drives sales growth, and fosters a collaborative culture that delivers exceptional client experience while upholding the highest standards of luxury retail.

The CHANEL Business Manager serves as the ultimate leader and brand ambassador for CHANEL within Bergdorf Goodman. This key leader is responsible for inspiring, coaching, and developing an elite boutique team that consistently delivers world-class, personalized client service. By managing the strategic alignment between Bergdorf Goodman and CHANEL, the Business Manager drives top-line revenue, expands market share, and ensures every client interaction reflects the highest standards of both iconic brands.

Strategic Leadership & Brand Ambassadorship

• Dual Brand Stewardship: Champion the heritage, values, and luxury vision of CHANEL while upholding the high-touch culture of Bergdorf Goodman.
• Business Development & Strategy: Partner closely with BG and CHANEL leadership to devise creative sales strategies, maximize growth, and exceed defined financial targets.
• Buy & Merchandising Optimization: Participate in seasonal buy reviews, aligning inventory investment with deep analysis of client demand and emerging market trends.

Sales & Team Performance Management

• KPI & Goal Achievement: Establish performance expectations and coach home-base associates to achieve individual sales volume targets and key performance indicators (KPIs).
• Cross-Floor Engagement: Collaborate with store leadership to design and implement strategies that expand CHANEL’s exposure and availability to Out-of-Home Base (OHB) sellers across Bergdorf Goodman.
• Training & Development: Oversee and facilitate all CHANEL education programs, including seasonal Collection Launches, Trunk Shows, Brand Selling Ceremonies, and operational guidelines.

Clienteling & Experiential Events

• VIC Development & Retention: Develop and execute advanced clienteling strategies focused on deepening relationships with Very Important Clients (VICs) and cultivating an Emerging Private Client program.
• Luxury Event Execution: Lead the end-to-end planning and execution of high-impact client events, private salon appointments, and trunk shows in partnership with CHANEL and BG stakeholders.

Visuals, Operations & Stakeholder Communication

• Visual Standards: Act as the primary liaison to CHANEL Visual Merchandising, ensuring immaculate store presentation and strict adherence to global brand guidelines.
• Business Recaps & Insights: Synthesize performance data and qualitative feedback into executive summaries for critical internal and brand stakeholders.
• Confidentiality: Maintain the highest level of discretion regarding proprietary business strategies, financial performance, and client data.

Candidate Qualifications & Core Competencies

• Experience: Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
• Client Centricity: Proven track record in building and scaling VIC retention programs and high-touch client experiences.
• Leadership: Exceptional ability to recruit, mentor, and elevate a high-performing sales team.
• Communication: Highly articulate and professional presenter with strong executive-writing and analytical skills.

YOUR LIFE ANDCAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range $85,808 - $107,260*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.