Business Manager

Socket.dev; Santa Rosa (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Employee Assistance Program

Medical, dental, vision coverage

Life/AD&D and LTD insurance

6 paid holidays

2 paid floating holidays

PTO for hourly staff

401k plan and deferred compensation

CE credits

Career advancement opportunities

Job summary

Gentle Dental Santa Rosa is seeking a Business Manager to keep the office running smoothly from open to close. You will partner with the Director of Operations and Area Clinical Director to deliver exceptional patient service and foster a positive team culture.

Responsibilities include supervising non-clinical staff, monitoring hours, improving efficiency, and ensuring accurate payroll and invoicing. You will also manage payments, reports, scheduling, claims, and compliance with health

Qualifications

• Must have excellent verbal and written communication skills.
• Computer literate; QSI/Denticon experience a plus.
• Dental/healthcare management experience preferred but not required.

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Directly supervise the office team including selection and training of non-clinical staff, monitor hours and approve timesheets.
• Evaluate and review office production and procedures to improve efficiency and profitability.
• Analyze and organize office operations such as bookkeeping, invoicing, payroll and other administrative duties.
• Organize day-to-day operations; schedule staff to support providers, conduct daily huddles.
• Collect payments from patients and follow cash handling policy.
• Review production reports to meet or exceed the budget each month.
• Back up front office tasks: scheduling, answering calls, answering patient questions, presenting treatment plans, claims.
• Address patient complaints promptly and compassionately; handle escalations.
• Be SME on insurance plans accepted by the company; understand limitations and exclusions.
• Recruitment, retention and termination of staff; work with HR on issues.
• Maintain advanced knowledge of software systems for managerial reporting.
• Ensure compliance with state dental laws, safe work environment and company policies.
• Perform other duties as assigned.

Skills

Verbal & written communication

Computer literacy

Dental/healthcare management

Tools

QSI/Denticon experience

Job description

At Gentle Dental, our Business Managers are committed to and passionate about their office. They ensure that their office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the purpose of the Business Manager is to ensure that our dental practices provide exceptional service to our patients, create a positive team based culture for our employees, and support the overall performance of the office.

Duties & Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
  Directly supervise the office team including; selection and training of non-clinical team members, monitor hours and approve timesheets, ensure team members comply with licensing and training requirements
• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
• Organize the day to day operations of the office; schedule an appropriate number of team members to ensure all providers are supported, conduct team huddles daily, collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary
• Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the Company’s Cash Handling Policy
• Review production reports and communicate results with the team to make sure the office’s budget is met or exceeded every month
• May act as a backup to the front office team; schedule and confirm appointments, answer the telephone, assist with patient questions, enter and present treatment plans, submit accurate insurance claims, collect patient balances
• Address patient complaints in a timely and compassionate manner, including escalated patients
• Act as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions
• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.
• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.
• Perform other duties as assigned or necessary to support the office/company.

Qualifications

• Previous Dental or healthcaremanagement experience preferred but not required
• Must have excellent verbal and written communication skills.
• Computer literate a must (QSI/Denticon experience is a plus).

Schedule

Full-Time

Pay Range

$25.00-$30.00 per hour/DOE

Location

Gentle Dental Santa Rosa
1421 Guerneville Rd.
Suite 102
Santa Rosa, CA 95403, USA

Benefits

• Employee Assistance Program
• Medical and pharmacy, dental, vision (for employees and their families)
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 2 Paid floating holiday
• PTO (80 hours per year for hourly)
• 401k plan and deferred compensation plan
• CE credits
• Career opportunities to advance with the company.

Gentle Dental has the resources you need to achieve true personal and career success.