Business Manager

InterDent Service Corporation; Indio (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Employee Assistance Program

Medical and pharmacy, dental, vision

Life insurance and disability

Paid holidays and floating holidays

PTO for hourly staff

401k and deferred compensation

CE credits

Career advancement opportunities

Job summary

Gentle Dental Indio in Indio, CA is seeking a Dental Office Manager to oversee daily operations, supervise the office team, manage schedules, invoicing, payroll prep, and insurance claims. This full-time role supports providers and patients to maintain efficient, compliant care.

You will ensure a positive patient experience, monitor budgets, address concerns, train staff, and collaborate with clinicians to keep the office flow smooth and productive.

Qualifications

• Dental/healthcare management experience preferred but not required.
• Excellent verbal and written communication skills.
• Computer literate; Denticon experience is a plus.

Responsibilities

• Supervise the office team, train non-clinical staff, and approve timesheets.
• Evaluate production and implement efficiency improvements in office operations.
• Handle bookkeeping, invoicing, cash control, payroll prep, and admin duties.
• Organize day-to-day operations, schedule staff, and lead daily huddles.
• Collect patient payments per Cash Handling Policy and manage balances.
• Review reports and help meet or exceed the monthly budget.
• Backup front office tasks: scheduling, calls, patient questions, insurance claims.
• Address patient complaints promptly and compassionately; escalate as needed.
• Know insurance plans, limitations, and exclusions.
• Recruit, retain, and work with HR on staff issues.
• Maintain software systems for managerial data reporting.
• Ensure compliance with state dental laws and safety regulations.
• Perform other duties to support the office/company.

Skills

Dental/Healthcare management

Communication skills

Computer literacy

Tools

QSI

Denticon

Job description

Duties & Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service. Directly supervise the office team including; selection and training of non-clinical team members, monitor hours and approve timesheets, ensure team members comply with licensing and training requirements


• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.


• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.


• Organize the day to day operations of the office; schedule an appropriate number of team members to ensure all providers are supported, conduct team huddles daily, collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary


• Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the Company’s Cash Handling Policy


• Review production reports and communicate results with the team to make sure the office’s budget is met or exceeded every month


• May act as a backup to the front office team; schedule and confirm appointments, answer the telephone, assist with patient questions, enter and present treatment plans, submit accurate insurance claims, collect patient balances


• Address patient complaints in a timely and compassionate manner, including escalated patients


• Act as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions


• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.


• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.


• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.


• Perform other duties as assigned or necessary to support the office/company.

Schedule

Full Time

Pay Range

$28.00 - $32.00 per hour/DOE

Location

Gentle Dental Indio

81557 Dr. Carreon Blvd.

Suite D-3

Indio, CA 92201, USA

Ualifications

• Previous Dental or healthcare management experience preferred but not required


• Must have excellent verbal and written communication skills.


• Computer literate a must (QSI/Denticon experience is a plus).

Benefits

• Employee Assistance Program


• Medical and pharmacy, dental, vision (for employees and their families)


• Basic life, AD&D, and long-term disability insurance


• 6 Paid holidays and 2 Paid floating holiday


• PTO (80 hours per year for hourly)


• 401k plan and deferred compensation plan


• CE credits


• Career opportunities to advance with the company.

Gentle Dental has the resources you need to achieve true personal and career success.