Business Management Specialist

Spectraforce Technologies, Inc.; Mount Laurel Township (NJ); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Spectraforce Technologies, Inc. seeks a Business Management Specialist in Mount Laurel, NJ (09054) or NYC, NY. The role is remote with eventual in-office return, for a 6-month assignment (possibility of extension). 40 hours/week, Mon-Fri.

The incumbent will support the Consumer Deposit Products & Payments business, performing client acquisition, engagement offer fulfillment, and research on complex financial products, while protecting client reputational risk.

Qualifications

• Proficiency in Excel.
• Independent research.
• Banking experience - understand financial products.
• Fidelity experience.
• Someone who takes initiative.
• Problem solving skills.
• Strong communication skills.

Responsibilities

• Support Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment.
• Handle decisioning exception requests and conduct client-level research on complex financial products and offer qualifiers.
• Contribute to growth by improving client acquisition, activation, and relationship journeys.
• Process, review and execute multiple offer fulfillment inquiries and research tasks timely.

Skills

Excel

Independent research

Banking experience

Fidelity experience

Initiative

Problem solving

Strong communication

Education

Undergraduate degree or relevant professional certifications

3–5+ years banking experience

Tools

Microsoft Office

Job description

Job Title: Business Management Specialist

Location: Mount Laurel 08054, NJ or NYC, NY 10017

(Remote however will be required to come into office at the end of the term)

Duration: 6 months, Assignment (potential for extension depends on business needs)

Shift/Hours: 40hours/week, Mon-Fri

Summary

• The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers.
• This role contributes to the growth of the business by improving Client acquisition, activation, and relationship deepening journeys.
• The incumbent is accountable to process, review and execute multiple offer fulfillment inquires and research quests in a timely manner.
• The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure Client's reputational risk is protected.

Must-Have Hard Skills

• Proficiency in excel.
• Independent research.
• Banking experience - understand financial products.
• Fidelity experience.
• Someone who takes initiative.
• Problem solving skills.

Soft Skills

• Strong communication skills.

Education & Experience

• Undergraduate degree or relevant professional certifications, designations, or equivalent strongly preferred.
• 3 - 5+ years relevant banking experience.

Preferred Qualifications

• Strong knowledge of banking industry, including systems, products and services.
• Proven ability to perform multiple tasks in a fast-paced environment.
• Proven Customer service skills, including concern for and ability to identify client issues.
• Able to provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions.
• Proven ability to meet and exceed Customer expectations and ability to translate technical material and information for nontechnical users.
• Proficiency with Microsoft Office Programs, including Microsoft Excel, Word, and PowerPoint.
• Thorough understanding of acquisition and engagement channels in a financial setting.
• Strong relationship skills and ability to work across many different areas of the bank.
• Organizational skills and ability to comprehend multiple offer variations and client trends.
• Experience tracking progress and facilitating traditional and digital creative assets through multiple approval processes.
• Team player; positive energy and attitude.
• Knowledge of risk management environment, standards and regulations.
• Ability to exercise sound judgement in making decisions.
• Ability to communicate effectively in both oral and written form.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to work successfully as a member of a team and independently.
• Ability to handle confidential information with discretion.
• Must be eligible for employment under regulatory standards applicable to the position.