Business License Supervisor

City of Mableton; Mableton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

City of Mableton seeks a Business License Supervisor to manage daily operations of the Business License section, supervise staff, and ensure accurate processing of licenses in line with city codes. The role includes reconciling receipts, preparing journals, and responding to complex customer inquiries.

The ideal candidate will have experience in business licensing, strong communication skills, and the ability to train staff while maintaining confidentiality and compliance with state and local

Qualifications

• Experience in business license processing or a closely related field.
• Strong communication and interpersonal skills with the ability to supervise and train staff.
• Proficiency in city policies, procedures, codes, ordinances and applicable laws.
• Ability to maintain accurate records and prepare monthly reports.

Responsibilities

• Oversee daily operations of the Business License section, including renewals and online transactions.
• Supervise staff; instruct, assign, plan, review, and evaluate performance.
• Respond to and resolve difficult customer inquiries and complaints; ensure public assistance with applications.
• Coordinate preparation of monthly reports and maintain records; ensure compliance with ordinances.

Skills

GCIC knowledge

Interpersonal skills

Team supervision

Recordkeeping

Data analysis

Confidentiality handling

Education

Bachelor's degree in Public Administration

Municipal government experience

Tools

Google Suite

Job description

DESCRIPTION OF DUTIESThe Business License Supervisor supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves and processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; and acts as a liaison between employees.ESSENTIAL JOB FUNCTIONSOversee the daily operations of the Business License section, including annual renewals and online transactions.Supervise staff, including instructing, assigning, planning, and reviewing work, evaluating performance, and completing performance evaluations.Organizes, prioritizes, and assigns work; prioritizes and schedules work activities to meet objectives.Establish schedules and methods for providing business license and revenue services, identify resource needs, and allocate resources accordingly.Reconcile and balance all receipts made by customers, prepare journal vouchers to correct data entry errors, and verify cash receipt general ledger entries.Ensure accurate processing of all business and other licenses by staying current on city ordinances and other relevant codes and regulations.Advise staff of applicable changes and participate in the development and implementation of goals, objectives, policies, and procedures.Respond to and resolve difficult and sensitive customer inquiries and complaints.Supervises customer service functionsEnsures staff is properly trained to assist the public in completing applications and other forms and to respond to questions/complaints.Researches, compiles and prepares reports; analyzes data and makes recommendations.serves on committees; and submits all mandated reports to regulatory agencies or others as required.Performs other duties as assigned.ADDITIONAL JOB FUNCTIONSThese duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.DESIRED SKILLS/KNOWLEDGE/ABILITIESBasic knowledge of the practices and procedures involved in law enforcement record keeping and confidentiality.Knowledge of City policies, procedures, codes, ordinances and applicable State, federal, and Local laws.Knowledge of GCIC rules and regulations.Knowledge of modern office practices, methods, equipment, and standard clerical procedures.Knowledge of basic bookkeeping practices.Knowledge of basic math and accounting practices.Knowledge of appropriate contacts for related police and court issues.Skill in operating a computer and entering data into a database.Ability to operate GCIC to run criminal and driving history reports.Ability to read and comprehend various technical reports and legal terminology.Ability to handle confidential information.Ability to handle stressful situations.Ability to communicate with confrontational people.Ability to maintain accurate records.Ability to type and enter data correctly.Ability to maintain accurate and complete records.Ability to prepare monthly reports.Ability to communicate clearly and concisely, both orally and in writing.Ability to establish and maintain positive working relationships with those contacted in the course of work.Ability to effectively supervise other employees.Skill at effectively resolving interpersonal conflict and interacting with emotionally distraught, angry, or hostile individuals.Ability to organize and prioritize work and appropriately schedule court activities.Minimum QualificationsPreferred candidates should have two years of progressively responsible experience in business license processing, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.Strong knowledge of business licensing processes and regulations.Excellent communication and interpersonal skills.Ability to supervise and train staff.Proficiency in Google Suite and other relevant software.Ability to work independently and as part of a team.Possession of a valid Georgia Class C driver’s license.Preferred QualificationsBachelor's degree in Public Administration, Business Administration, Management, Finance, Planning, or a related field Municipal government experienceProfessional certification related to business licensing, revenue administration, code administration, or public administration.ESSENTIAL PHYSICAL/MENTAL ABILITIESPhysical: Visual acuity in both eyes, normal color vision, good accommodation and no field deficits; hear in-person, radio and telephone conversations; recognize differences or changes in sound patterns, loudness or pitch; speak audibly and clearly; identify and distinguish smells of different materials; sit or stand for prolonged periods; walk, run, kneel, stoop, crawl and crouch; make precise and coordinated finger, hand and limb movements; maintain uniform, controlled hand-arm posture or movement; lift and carry boxes of evidence and/or supplies (average 50 pounds).Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.Visual Acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.