Business Intelligence Engineer, Worldwide Customer Service Finance

Amazon; Seattle (WA); On-site; USD 99,500 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Business Intelligence Engineer for the Customer Service Finance team based in Seattle. This role requires expertise in data analysis and SQL to enhance financial systems and tools. You will build real-time data pipelines and partner with global teams to standardize processes.

The ideal candidate should have experience with Redshift and data visualization tools. The offered salary ranges from $99,500 to $160,000 annually, along with comprehensive benefits.

Qualifications

• 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc.
• 2+ years of SQL, ETL or Oracle experience.
• Experience with data visualization using Tableau or similar tools.
• 1+ year of processing large, multi-dimensional datasets.

Responsibilities

• Partner with teams to standardize processes and improve reporting.
• Build and maintain efficient near real-time data pipelines.

Skills

Data analysis

SQL

Data visualization

Statistical analysis

Tools

Redshift

Tableau

Python

Job description

Description

As a Business Intelligence Engineer with the Worldwide Customer Services Finance team, you will help identify opportunities and implement solutions to improve Finance‑facing systems and tools. You will be responsible for functional and technical design of BI solutions for the team, including user interfaces, data architecture and data processing. Further, you will drive automation of processes through self‑service deep‑dive tools and dashboards to deliver insights to the business teams. While onboarding new functionalities you’ll ensure the solution implemented will fulfill business needs in an efficient scalable way.

Everything we do at Amazon is focused on being “Earth’s Most Customer‑Centric Company”. At the core of this customer centricity is the Amazon Customer Service organization. We are currently looking for a highly analytical, creative and forward‑thinking Business Intelligence Engineer to join our Customer Service Finance team.

This role has flexibility to be located in Bangalore or Hyderabad.

Key job responsibilities

• Partner with Engineering, Operations Finance and Capacity Planning teams around the world to standardize processes, improve front‑end reporting, and create mechanisms to scale tools to accommodate rapidly changing business needs.
• Build and maintain efficient near real‑time data pipelines that bring together important operations and finance data from disparate sources.

Basic Qualifications

• 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc.
• 2+ years of SQL, ETL or Oracle experience.
• 1+ year of processing large, multi‑dimensional datasets from multiple sources.
• 1+ year of performing statistical analysis.
• 1+ year of developing automated reporting.
• Experience with data visualization using Tableau, Quicksight or similar tools.
• Experience with data modeling, warehousing and building ETL pipelines.
• Experience using SQL to pull data from a database or data warehouse and scripting (Python) to process data for modeling.

Preferred Qualifications

• Experience with AWS solutions such as EC2, DynamoDB, S3 and Redshift.
• Experience in data mining, ETL, and using databases in a business environment with large‑scale, complex datasets.
• Experience in statistical analysis packages such as R, SAS and Matlab.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually