Business Intelligence Engineer/ Analytics c2c jobs Austin, TX (Onsite)

Tech Mirrors; Austin (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Tech Mirrors is seeking a Business Intelligence Engineer/Analytics for long-term contract work in Austin, TX. This hybrid role blends data analytics with tool development, aiming to design internal operational tools and create dynamic dashboards.

The ideal candidate will have experience building tools and automating workflows while collaborating effectively with stakeholders. Strong skills in Tableau, Python, and SQL are essential.

Qualifications

• 3+ years in a business analyst, data analyst, or analytics engineering role.
• Demonstrated experience building internal tools, not just reporting dashboards.
• Ability to work independently and own a project from requirements through delivery.

Responsibilities

• Design, build, and maintain internal operational tools.
• Develop dynamic dashboards and reporting pipelines.
• Translate operational requirements into scalable solutions.
• Automate repetitive reporting workflows.
• Prototype new tools rapidly based on feedback.
• Ensure correct routing of tickets in the portal.

Skills

Tableau

Python

SQL

JavaScript/React

Workflow Automation

Collaboration Tools

Job description

Role: Business Intelligence Engineer/Analytics

Location: Austin, TX (Onsite)

Duration: Long Term Contract

Role Description

A hybrid role combining data analytics with lightweight engineering/tool development. The QBA will design and build internal operational tools (e.g., the WFO Support Portal), create dynamic dashboards, and own the analytics layer for SDS WFO operations. This is not a pure Tableau role – tool-building and process automation are equally important.

Key Responsibilities

• Design, build, and maintain internal operational tools (e.g., WFO Support Portal – a unified ticket intake and routing system).
• Develop dynamic dashboards and reporting pipelines to track scheduling, provisioning, and SLA metrics.
• Translate operational requirements from WFO stakeholders into scalable technical solutions.
• Automate repetitive reporting workflows to reduce manual effort.
• Prototype new tools rapidly; iterate based on stakeholder feedback.
• Ensure portal logic correctly routes tickets and prompts users for required information at intake.

Required Skills & Technologies

• Data Visualization: Tableau (intermediate–advanced), potentially Power BI.
• Web / Tool Development: Python, JavaScript/React (lightweight front‑end), or low‑code platforms (Retool, AppSmith).
• Backend / Scripting: Python (Pandas, automation scripts), REST APIs.
• Database / Querying: SQL (intermediate–advanced), familiarity with data warehouse querying.
• Workflow Automation: Familiarity with tools like Airflow, n8n, or scripted automations.
• Collaboration: Confluence, Git/version control basics, Webex.

Preferred Qualifications

• 3+ years in a business analyst, data analyst, or analytics engineering role.
• Demonstrated experience building internal tools, not just reporting dashboards.
• Ability to work independently and own a project from requirements through delivery.
• Experience in operations analytics (workforce, support, or contact center domains a plus).