Business Intelligence Analyst

Community Legal Services - Central Florida; Orlando (FL); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Excellent health benefits

Bar Dues and CLE Credits

Public Service Loan Forgiveness (PSLF)

Job summary

Community Legal Services - Central Florida is seeking a Business Intelligence Analyst to transform data into actionable insights. You will build and maintain dashboards, define KPIs, and partner with stakeholders to drive improvements in service delivery for Central Florida's vulnerable populations.

You will work with Power BI, SQL, and other tools to ensure data quality, produce regular reports, and mentor staff in self-service reporting.

Qualifications

• Bachelor's degree in a related field (e.g., Business, Data Science, Information Technology, or Statistics).
• Proven experience as a Business Intelligence Analyst or in a related role.
• Proficiency in data analysis and reporting tools (SQL, Excel, Tableau, Power BI, Python, R).
• Familiarity with data privacy and security best practices.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Responsibilities

• Collect, clean, and organize data from internal databases, spreadsheets, and public datasets.
• Develop and maintain automated data pipelines.
• Ensure data accuracy and quality through validation processes.
• Analyze data to identify trends and KPIs.
• Collaborate with stakeholders to identify data-driven improvements.
• Make data-driven recommendations for needs assessments and planning.
• Generate and distribute reports and dashboards showing performance and progress.
• Create compelling data visualizations for clear communication.
• Provide training to staff to promote data literacy and self-service reporting.
• Document data sources for easy access across the firm.

Skills

SQL

Excel

Tableau

Power BI

Python

R

Education

Bachelor's degree

Tools

LegalServer

Qualtrics/XM

GA4

PureCloud

Virtuous CRM

ArcGIS Online

Job description

Be a part of an organization making a difference in the Central Florida community. As an Orlando Business Journal’s2021 Best Places to WorkHonoree, Orlando Sentinel’s 2022 Best Workplaces Honoree, and a SHRM Mental Health Ally,Community Legal Services (CLS) is a full service civil legal aid law firm that promotes equal access to justice, specifically for the most vulnerable individuals in our society.

CLS offers:

• 15 paid holidays and 24 days of paid time off
• Excellent physical/mental health, vision, and benefits (With 95% of benefits paid for by company)
• 100% Coverage with Dental Benefits, Life Insurance, Long/Short Term Disability
• 100% 403B match up to 5% after 1 year of employment
• CLS pays Bar Dues and CLE Credits
• Student loan reimbursement for Attorneys
• Tuition Reimbursement
• Ability to apply for Public Service Loan Forgiveness (PSLF)
• Fantastic work-life balance
• Various opportunities for upward mobility into leadership/more advanced roles
• Pet Insurance
• Wellness Committee dedicated to employee morale, with events such as company wide retreats, activities, and challenges!

CLS is currently searching for a service-minded, mission driven individual to fill the following position:

Business Intelligence Analyst

OVERVIEW:

As a Business Intelligence Analyst ("Analyst") at Community Legal Services, you will transform data into actionable insights and help us serve the legal needs of Central Florida’s most vulnerable populations. The Analyst will work with stakeholders across our nonprofit law firm to develop reports and dashboards that provide insights into key performance indicators, trends, and opportunities. CLS has several PowerBI dashboards which need to be maintained, but we want someone eager to help build KPIs with our managers. Analyst's previous experience establishing baselines and data priorities should be highlighted in their application.

RESPONSIBILITIES:

1. Collect, clean, and organize data from various sources, including internal databases, spreadsheets, and external data such as Census Bureau or other public datasets.
2. Develop and maintain automated data pipelines.
3. Ensure the accuracy, completeness, and integrity of the data through data validation and quality control processes.
4. Analyze data to identify trends, patterns, and key performance indicators.
5. Collaborate with stakeholders to identify opportunities for data-driven improvements and efficiencies.
6. Make data-driven recommendations to support needs assessments, strategic planning, and decision-making.
7. Generate and distribute reports and dashboards that provide insights into organizational performance and progress toward goals and objectives.
8. Create compelling data visualizations to convey complex information in a clear and concise manner.
9. Provide training and support to staff members to promote data literacy and self-service reporting
10. Document/index data sources contemporaneously for ease of access throughout the firm.

REQUIREMENTS:

1. Commitment

1. Demonstrating commitment to promoting the mission, vision, and values of CLS.
2. Unwavering dedication to high-quality legal programs, fiscal strength, and organizational integrity.

2. Background and Experience:

1. Bachelor's degree in a related field (e.g., Business, Data Science, Information Technology, or Statistics). A master's degree is a plus. Years of experience can be used in place of formal education.
2. Proven experience as a Business Intelligence Analyst or a related role
3. Proficiency in data analysis and reporting tools, such as SQL, Excel, Tableau, Power BI, Python, R, or similar tools.
4. Familiarity with data privacy and security best practices.
5. Strong problem-solving skills and attention to detail.
6. Comfort working independently and with minimal oversight
7. Excellent communication and collaboration skills.
8. Previous work history in a grant-funded nonprofit organizations is a plus.
9. Working knowledge of or ability and willingness to learn the following systems:LegalServer (case management system), Qualtrics/XM survey platform, GA4, PureCloud (VOIP phone system), Virtuous CRM (donor relationship manager), and ArcGIS Online.
10. Valid Florida automobile license, use of own auto, and proof of insurance necessary.
11. Must be able to work both scheduled and flexible work hours, including some evenings/weekends, based on business needs to perform duties, to attend meetings and/or other functions at various locations throughout service area theCLS 12 county service area.

3. Physical Requirements

1. Prolonged periods siting at a desk and working on a computer.
2. Must be able to lift up to 25 pounds at times.

STARTING SALARY: 80,000, more with experience

GENERAL STATEMENT

CLS is an Equal Opportunity Employer: We value a diverse workforce and the promotion of inclusive culture at all levels.

CLS does not discriminate against any employee or qualified applicant for employment from all qualified individuals based on age, race, color, creed, national origin, ancestry, marital or familial status, affectional or sexual orientation, gender identity or expression, sex, disability, socio-economic position, religion, political belief, protected genetic information, military or veteran status, or any other characteristic protected under applicable Federal or State law.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.