Business Intelligence Administrator

Charter Communications; Charlotte (NC); Hybrid; USD 171,924,000 - 315,195,000; Full time

Job summary

Charter Communications is seeking an experienced Alteryx Administrator to support and stabilize our on-premise Alteryx Server environment on a 6-month contract. You will own day-to-day administration, performance tuning, and high-availability operations for a cluster serving about 7,000 licensed users.

You will work with the DDP team, act as SME for the platform, and perform hands-on administration, upgrades, monitoring, and on-call incident response.

Qualifications

• 3+ years of hands-on Alteryx Server administration experience.
• Experience administering a multi-node Alteryx Server cluster in production.
• Understanding of Alteryx Server architecture: Controller, Worker, Gallery, Persistence & Service layers.
• Experience with HA configuration and failover testing in Alteryx Server.
• Proficiency with Alteryx Server API for automation, monitoring, and admin tasks.
• Experience integrating Active Directory/LDAP for authentication and group management.
• Experience with SQL Server or MongoDB for persistence management.

Responsibilities

• Administer and maintain the Alteryx Server cluster across all nodes (Controller, Worker, Gallery).
• Monitor server health, queue performance, and resource usage; tune for throughput.
• Coordinate upgrades, patches, and hotfixes with the DDP team.
• Maintain HA configuration and conduct periodic failover testing.
• Provide on-call support for Alteryx platform incidents during the contract.
• Develop runbooks and document standard operating procedures.

Skills

Alteryx Server administration

HA/cluster management

Diagnostics & troubleshooting

Active Directory/LDAP

SQL Server / MongoDB

PowerShell scripting

Tools

Alteryx Server

Active Directory/LDAP

SQL Server

MongoDB

PowerShell

IIS

Job description

Position Type: Contract — 6 Months (likely Extending)

Location: Hybrid (4Days onsite – 1 remote Day)

Department: Data Delivery Platforms (DDP) - CDAE

Reports To: Manager, IT — Data Delivery Platforms

About the Role

We are looking for an experienced Alteryx Administrator to support and stabilize our enterprise Alteryx Server environment on a 6-month contract engagement. This role is responsible for the day-to-day administration, performance tuning, and operational health of a high-availability, on-premises Alteryx Server cluster serving approximately 7,000 users across the organization.

The contractor will work closely with the DDP engineering team, serving as the subject matter expert on the Alteryx platform while our internal team completes a knowledge transfer and transition. This is a hands‑on technical role — not a project management position.

Architecture: Multi-node cluster with High Availability (HA) configuration

User Base: ~7,000 licensed users

Deployment: On-prem (no cloud migration in scope for this engagement)

Team: Embedded within the Data Delivery Platforms (DDP) team

Key Responsibilities

Platform Administration

• Administer and maintain the Alteryx Server cluster across all nodes (Controller, Worker, Gallery)
• Monitor server health, job queue performance, and resource utilization across cluster nodes
• Manage Alteryx Server upgrades, patches, and hotfixes in coordination with the DDP team
• Maintain HA configuration and validate failover readiness — conduct periodic HA failover testing
• Tune worker node concurrency, job scheduling, and resource allocation to optimize throughput for a 7k-user environment

User & Access Management

• Manage user provisioning, deprovisioning, and role-based access control in Alteryx Gallery and Server
• Administer Active Directory / LDAP integration for user authentication and group-based permissions
• Support onboarding of new users and teams; enforce licensing governance and usage policies
• Conduct periodic access audits and remediate any orphaned accounts or over-privileged roles

Workflow & Gallery Operations

• Manage the Alteryx Gallery — curate collections, control publishing permissions, and maintain workflow versioning
• Triage and resolve workflow execution failures, job scheduling conflicts, and runtime errors
• Coordinate with workflow developers and business owners to diagnose performance issues in published workflows
• Maintain a catalog of production workflows with documented owners, schedules, and SLAs
• Configure and maintain platform monitoring for Alteryx Server (CPU, memory, disk I/O, job queue depth)
• Establish alerting thresholds and escalation paths for platform degradation events
• Serve as the primary on‑call resource for Alteryx platform incidents during the contract period
• Write or update runbooks for common incident scenarios and operational procedures

Documentation & Knowledge Transfer

• Produce and maintain comprehensive documentation of the Alteryx environment including: architecture diagrams (cluster topology, HA setup, network flows), operational runbooks, user administration procedures, and known issues
• Conduct structured knowledge transfer sessions with the DDP internal team throughout the engagement
• Deliver a final transition document and handoff package by the end of the contract

Required Qualifications

• 3+ years of hands‑on Alteryx Server administration experience
• Demonstrated experience administering a multi-node Alteryx Server cluster in a production environment
• Strong understanding of Alteryx Server architecture: Controller, Worker, Gallery, Persistence Layer, and Service Layer
• Experience configuring and maintaining High Availability (HA) in Alteryx Server
• Proficiency with Alteryx Server API for automation, monitoring, and administrative tasks
• Experience with Active Directory / LDAP integration for authentication and group management
• Experience with SQL Server or MongoDB for Alteryx persistence layer management
• Strong troubleshooting skills — able to diagnose issues at the node, service, or workflow level independently
• Excellent written communication skills — this role has a significant documentation and knowledge transfer component

Preferred Qualifications

• Experience supporting large user environments at enterprise scale
• Familiarity with Alteryx licensing models (named user, concurrent, server capacity)
• Experience integrating Alteryx Server monitoring with tools such as Datadog, Zabbix, or Prometheus
• Exposure to IIS configuration and Windows firewall rules as they relate to Alteryx Gallery
• Experience with Alteryx Designer for workflow triage and testing
• Familiarity with ServiceNow or similar ITSM platforms for incident and change management
• Experience writing PowerShell scripts for Windows service management or Alteryx API automation

About the Team

The Data Delivery Platforms (DDP) team is part of Charter Communications' IT Engineering organization. We manage 14 data platforms across 220+ servers — including Apache NiFi, Alteryx, Tableau, SAS, and AWS-based data services — supporting business intelligence, data movement, and analytics workloads across the enterprise. This contract role will be embedded within the DDP team and will work directly with our platform engineers throughout the engagement.