Business Installation Technician

Allo Fiber; Brighton (CO); On-site; Full time

Job summary

A leading company in the fiber-optic industry seeks an Installation Technician passionate about customer service and teamwork. This role involves installing and maintaining fiber-optic services, providing excellent customer education and experience, and being adaptable to various tasks. The ideal candidate will have a strong telecommunications background and a commitment to high-quality service with flexible scheduling.

Benefits

Free internet and discounts on services

401(k) savings matched up to 5%

Health and wellness challenges

Medical, vision, and dental benefits

Generous Earned Time Off (ETO)

Tuition assistance

Qualifications

• 2+ years Telecommunications experience required.
• 1+ years installations in a business environment.
• Knowledge of telecommunications color code and basic networking.

Responsibilities

• Perform installation and repair of fiber internet, TV, and phone services.
• Educate customers on products and services.
• Maintain inventory and company tools.

Skills

Team player

Troubleshooting

Wire fishing and pulling

Customer communication

Flexible schedule

Education

Associates degree or equivalent work experience

Tools

Hand tools

Job description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Here’s the deal: We’re on the hunt for an enthusiastic, customer-focused, go-getter to join our Business Installation team. As an Installation Technician, you’ll be the face of ALLO. You’re not just showing them the benefits of an all fiber-optic internet, TV, and phone connection; you’re giving them their first view of the ALLO difference, highlighting our commitment to our customers and their experience. Don’t like doing the same thing every day? You’re in the right place. Our Businesses Installation Techs wear a variety of hats, no two days are alike.

Collaboration, team work, and support are just a few words that come to mind when describing our Business Installation Team. Need some help? You got it. Did you come across a question? Your team is right there to assist. A trouble ticket you can’t resolve? A fellow tech is on the way! Knowledge and experience in telecommunications, networking, or engineering is essential.

While a background in fiber optics is definitely a plus, we’re all about character. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If this sounds like the GIG for you, let’s talk business!

Colorado residents: Typical pay range for this role is $20-$23 per hour depending on experience.

Job Functions:
• Perform installation and repair of business and consumer fiber internet, TV and phone services.
• Run cable throughout business if requested on the work order or requested by the customer.
• Connect fiber to MST and ONT when needed.
• Provide education to customer on products and services.
• Cross training to other functions as needed.
• Ability to accept periodic assignments that involve travel away from immediate home office area based on client needs, business needs and project scope.
• Maintain inventory on common items on company vehicle for daily tasks.
• Maintain company tools and equipment.
• Other duties as assigned.

EDUCATION:
• Associates degree or 2-4 years’ equivalent work experience.

EXPERIENCE:
• 2+ years Telecommunications experience.
• 1+ years performing installations in a business environment.
• A networking background is a plus, but not required.
• Experience testing and terminating Cat 5 and Cat 6 wiring.

Here’s what our ideal candidate brings to the team:
• Being a team player.
• Clean and neat appearance.
• A clean driving record and be able to pass drug screen
• A working knowledge of telecommunications color code, SIP/PRI, and Hosted IP PBX communications but not necessary.
• A general knowledge of Microsoft and Apple operating systems and email clients.
• An understanding of the basics of network routing protocols.
• The ability to troubleshoot and work through problems in a logical manner.
• An understanding of email clients and how to configure them.
• Wire fishing and pulling skills.
• Ability to climb ladders and work in tight spaces.
• Must be able to lift up to 50 pounds.
• Ability to interact and communicate with customers.
• Ability to work with hand tools.
• Bi-lingual is a plus.
• Ability to be flexible on tasks assigned.
• Willingness to work a flexible schedule, occasionally being on call to serve customer needs.
• Safe handling of all products and maintaining company issued equipment/tools.
• Ability to maintain accurate paperwork (time sheets, change orders, delivery tickets).
• Ability to travel outside of the home office area for extended periods of time based on project and business need.
• You are technically curious and think outside of the box to get the job done.

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [e-mail] .

ALLO is a Drug Free and Tobacco Free Workplace.