Business Insights Senior Analyst

Citizens Bank; United States; On-site; USD 137,000 - 141,000; Full time

Job summary

Citizens Financial Group, Inc. in the United States seeks a Business Insights Senior Analyst for its Westwood, MA location.

You will lead procurement analytics, drive savings through data-driven sourcing strategies, and deliver executive-level dashboards and narratives. The role requires a Master’s in Engineering Management or related field with 3 years of senior analytics experience in procurement and operations.

Qualifications

• Master’s degree in Engineering Management or related field required.
• 3 years of experience in Senior Analyst roles in procurement/operations.
• Strong SQL and Oracle data manipulation experience.
• Experience with data visualization in Tableau or Power BI.
• Proficiency in Python or R for analytics and modeling.
• Cloud data integration using AWS/Azure/GCP.
• ETL pipelines and data lake/BI data prep.
• ERP/Ariba usage and supplier performance analytics.

Responsibilities

• Lead procurement analytics and supplier performance analysis.
• Develop executive-level reporting and storytelling for leadership updates.
• Support AI/ML enablement and responsible AI adoption with stakeholders.
• Mentor junior analysts and manage priorities with minimal oversight.
• Design analytical frameworks and predictive modeling for insights.
• Integrate internal data with external sources for a full sourcing view.

Skills

SQL

Oracle

Education

Master’s degree in Engineering Management or related field

Tools

Tableau

Power BI

Python

R

AWS

Azure

Google Cloud Platform

Alteryx

JIRA

Excel (Advanced)

Job description

Citizens Financial Group, Inc. (CFG) seeks a Business Insights Senior Analyst for its Westwood, Massachusetts.

Responsibilities

• Lead procurement and sourcing analytics by analyzing supplier performance, spend, contracts, and market dynamics using Oracle AP, Ariba, market intelligence data to drive savings and informed sourcing decisions, while delivering executive-level reporting and storytelling through presentations, leadership updates, and strategic summaries.
• Support AI/ML enablement, AI use case development, solution evaluation, access controls, risk reviews, and responsible AI adoption, partnering with stakeholders across the bank.
• Work in tandem with Category managers to design analytical frameworks and scoring methodologies, apply predictive modeling and risk analytics for supplier and contract insights.
• Mentor junior analysts while managing priorities independently with ownership and minimal oversight.
• Develop and execute strategies to transform historical data into actionable insights with phased prioritization.
• Integrate internal business systems and transactional data with external data sources to create a full view of sourcing data across various lines of business.
• Cultivate and source new, unused data elements, such as data lake stage tables, vendor samples, and derived files from other analytics resources.
• Design workflows to transform data into usable formats and create automated reporting views in Tableau.
• Implement standards, processes, and best practices for data capture, integration, availability, quality, integrity, and compliance.
• Identify and maintain hierarchical waterfalls to prioritize data elements where multiple sources offer varying levels of quality and coverage.
• Automate data flows, ensuring efficient monitoring, quality control, and reliability across the organization.
• Collaborate on developing and implementing real-time, event-driven data build-out and integration into the enterprise intelligence universe.
• Prepare adhoc reports and analyses to support various management initiatives.
• Utilize statistical software packages and data mining techniques to address business challenges, identify opportunities for improvement, and support decision-making.
• Communicate analytical insights effectively by transforming complex data into clear, tailored narratives for various audiences.
• Create Standard Operating Procedures (SOPs) and conduct training sessions to drive the adoption of analytical reports and dashboards.
• Work with and implement new technologies to enhance organizational capabilities.
• Assist peers in migrating to new technologies seamlessly.
• Conduct training sessions to ensure successful adoption and utilization of new technologies.

Qualifications

Requires a Master’s degree in Engineering Management or a related field and 3 years of experience as a Senior Analyst – Partner Operations, Consultant IT – Ecommerce Supply Chain, Category Specialist, or related position providing data analytics and supporting procurement operations strategies.

• Performing Microsoft SQL and Oracle Relational Database Management;
• Performing data visualization using Tableau and Power BI;
• Utilizing programming languages, including Python and R;
• Performing statistical analysis and data mining to draw insights, improve decision making, conduct risk management, and ensure compliance and efficiency;
• Utilizing cloud platforms, including AWS, Azure, and Google Cloud Platform, to integrate data;
• Utilizing ETL pipelines to clean and process data for visualization in BI platforms, including Tableau;
• Advanced Microsoft Excel, including Power Query, Power Pivot, macros, and VBA to integrate with cloud based data and BI solutions;
• Agile Tools, including JIRA to manage project lifecycles and conduct workflow management;
• ETL Tools, including Alteryx, to process, analyze, and automate workflows using data stored in Data Lakes; and
• ERP Software including, SAP Ariba, Microsoft AX, to land data onto the cloud and integrate with BI tools.

Worksite: 200 Station Drive, Westwood, MA 02090 United States, 40 hrs/wk. Salary Range: $136,781- $141,000/year. EO employer.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.