Business Information Operations Senior Manager

116 AFS American Funds Service Co; Irvine (CA); On-site; USD 210,000 - 315,000; Full time

Job summary

Capital Group is seeking a Senior Manager, Business & Client Insights to lead analytics strategy and the operating model for AFSG. You will ensure leaders have actionable insights and recommendations to drive results, overseeing a portfolio of analytics initiatives that tie business priorities to outcomes.

You will build and guide a high-performing team of managers and analysts, balancing operational excellence with capability building to deliver high-quality insights that create business value.

Responsibilities

• Oversee a portfolio of analytics initiatives that connect business priorities, performance metrics, client experience trends, and operational outcomes into a cohesive view of business health.
• Lead and develop a high-performing team of managers and analysts, fostering collaboration, accountability, and continuous improvement.
• Define analytics priorities, translate data into actionable insights, and partner with business leaders to drive data-driven decision making.

Job description

"I can be myself at work." You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. "I can influence my income." You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. "I can lead a full life." You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones "I can succeed as a Senior Manager, Business & Client Insights at Capital Group."

"Business & Client Insights (BCI) serves as a strategic partner to senior leadership, helping shape business priorities through analytics, business intelligence, strategic planning, and performance measurement. As the Senior Manager, Business & Client Insights, you will lead AFSG's analytics strategy and operating model, ensuring leaders have the business and client insights and recommendations needed to make informed business decisions that drive results."

"In this role, you will oversee a portfolio of analytics initiatives that connect business priorities, performance metrics, client experience trends, and operational outcomes into a cohesive view of business health. You will partner closely with business and operations leaders to define analytics priorities, solve complex business questions, identify emerging risks and opportunities, and translate data into actionable insights that support strategic decision‑making."

"You will lead and develop a high‑performing team of managers and analysts, fostering a culture of collaboration, accountability, continuous improvement, and innovation. Success in this role requires balancing operational excellence with capability building, modernizing analytics practices, championing data‑driven decision‑making, and ensuring the team consistently delivers high‑quality insights that create meaningful business value."

"I am the person Capital Group is looking for." You are a proven leader with 10+ years of experience leading cross‑functional teams in business intelligence, analytics, strategy, or related disciplines. You have a demonstrated track record of building team capabilities, driving continuous improvement, and delivering reliable business outcomes. You are a strong people leader who builds trust, drives engagement, and empowers high-performing teams by fostering an inclusive, collaborative, and accountable culture that enables individuals to grow, contribute, and thrive. You have set strategic direction, governed complex portfolios and translated business priorities into practical operating routines, measurable outcomes and sustained business value. You are a trusted advisor who can influence senior leaders, challenge constructively, frame ambiguous problems and communicate conviction with a clear point of view. You combine strong business acumen with analytical judgment, connecting internal performance to external, industry and broader business context. You anticipate business questions and translate them into analytical strategies, leveraging advanced analytics and AI to uncover opportunities, anticipate risks and influence critical business decisions. You can guide technical resources from problem framing and method selection through delivery, adoption and value realization. You bring technical fluency across modern analytics, data and reporting platforms, such as Databricks, SQL, Python and Power BI, to evaluate analytical approaches, guide solution‑design decisions, challenge technical recommendations and partner effectively with business, data and technology partners. You build high‑performing, inclusive teams and develop talent through clear expectations, coaching, differentiated experiences, clarity and accountability. You model Capital Group’s values and bring integrity, client focus, long‑term thinking, diverse perspectives and a commitment to community to leadership decisions.

"I can apply in less than 4 minutes." You’ve reviewed this job posting and you’re ready to start the candidate journey with us.

"I can learn more about Capital Group." At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

• Southern California Base Salary Range: $185,107-$314,682
• Indianapolis Base Salary Range: $169,629-$288,369

"In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings. You can learn more about our compensation and benefits here. Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. Capital Group is one of the largest and most trusted financial companies in the world, with the goal of improving people’s lives through successful investing. Our shared values of integrity, client focus, long‑term view, diverse perspectives and community inspire our associates every day. A career at Capital Group means having countless opportunities to explore, grow and succeed."

"Learn more about compensation & retirement Learn more about our benefits Learn more about our hybrid schedule Learn more about our culture and core values Learn more about our commitment to responsible AI and how it shapes your candidate experience"