Business Growth Account Manager (Bilingual Spanish/English)

CaptionCall, LLC; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401K 6% Match

Medical/Dental/Vision

Legal Insurance

PTO and Sick Time

Paid Holidays

Mileage Reimbursement

Work cellphone and laptop provided

Job summary

CaptionCall, LLC seeks a Business Growth Account Manager in the United States (New York) to drive lead generation and partnerships for CaptionCall services. You will demonstrate the CaptionCall offering to healthcare providers, senior communities, and hospitals, and work with Outreach and Care professionals on referrals.

Role requires strong customer service, ability to travel 50-75% and to present to diverse groups. High School diploma or GED required; bilingual English/Spanish preferred.

Qualifications

• Fluency in English and Spanish preferred.
• Minimum: High School Diploma or GED.

Responsibilities

• Generate leads by demonstrating CaptionCall to eligible users and partners.
• Collaborate with Hearing Care Professionals on referrals.
• Represent CaptionCall at events as assigned.
• Log daily activities in CRM and adhere to compliance policies.
• Travel as required to meet with healthcare professionals and at events.

Skills

Bilingual (English/Spanish)

Customer service

Time management

Territory travel

CRM usage

Public speaking

Independent work

Education

High School Diploma or GED

Tools

CRM

Office software

Job description

Description

• Base Pay + Commission:
  • Base Pay: $50,000+
  • Commission: Tiered Goals with Monthly Payout (Annual Average around $30,000+)
• Fluency in English and Spanish preferred.
• Full Time Benefits
  • 401K 6% Match
  • Medical/Dental/Vision Benefits
  • Legal Insurance
  • PTO and Sick Time
  • Paid Holidays
• Mileage Reimbursement
• Work Cellphone and Laptop provided

Essential Duties and Responsibilities

• Generate leads that are installed by demonstrating the CaptionCall by Sorenson service directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators and Veteran Hospitals when directed by their Outreach Manager.
• When assigned, work with Hearing Care Professionals on the patient referral process
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The Business Growth Account Manager has access to highly confidential, sensitive information relating to the employees of Sorenson. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

Supervisory Responsibility

• This position has no supervisory responsibilities.

Travel Requirements

• Travel Requirements: 50-75%

Education

• Minimum: High School Diploma or GED

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to meet or exceed Business Growth Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for those with hearing loss is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience
• Positive attitude, team player, good interpersonal communication skills and able to work across company department
• Fluency in English and Spanish preferred.

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Company Summary

Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.