Business Graduate Programs Analyst

San José State University; San Jose (CA); Vor Ort; USD 58.000 - 64.000; Vollzeit

Zusammenfassung

San José State University's Lucas Graduate School of Business seeks a Business Graduate Programs Analyst to support day-to-day operations and program administration. Reporting to the Director of Resources and Operations, you will manage student enrollment data, coordinate MSAA and MSTM programs, and liaise with campus offices to ensure timely, accurate support for graduate students.

You will handle scheduling, Open University programs, and performance reporting, while contributing to surveys and

Qualifikationen

• Bachelor's degree or equivalent training is required.
• Administrative work experience involving study, analysis, and/or evaluation leading to policy/program improvement.
• Experience in higher education and customer service is preferred.

Aufgaben

• Monitor student enrollment from admitted status through graduation and communicate with students.
• Oversee course registration, academic standing, degree candidacy, and progress eligibility.
• Coordinate Open University student registration and tracking procedures.
• Develop and maintain communication systems for university requirements via literature, web, and email.
• Contribute to scheduling, room assignments, and faculty load planning for graduate programs.
• Prepare contracts and paperwork for faculty appointments and special sessions.
• Support AACSB reporting and program evaluations with data analysis.

Kenntnisse

Customer service

Communication

Data analysis

Project coordination

Enrollment management

Ausbildung

Bachelor's degree or equivalent

Bachelor’s Degree

Tools

Peoplesoft

OnBase

Canvas

MySJSU

DocuSign

Zoom

MS Office

Jobbeschreibung

Job no: 558630

Work type: Staff

Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Job Summary

Reporting to the Director of Resources and Operations, the Business Graduate Programs Analyst receiving work lead direction from the the Interim Associate Dean, Undergraduate and Graduate Programs. This incumbent will performs duties under general supervision and works independently to achieve specified outcomes.

The Business Graduate Programs Analyst supports the day-to-day operations of the department office, maintains data and records, and provides information to students concerning all Lucas Graduate School of Business Programs, including degree requirements and coordinates projects. They are responsible for the coordination of the MS Accounting & Analytics (MSAA), MS in Transportation Management (MSTM), Open University programs and all advanced certificates. It includes student-facing responsibilities, including monitoring student enrollment, course registration, academic standing, degree candidacy, curriculum requirements, and students' continued eligibility to progress in the graduate degree programs. Interacts regularly with faculty, Graduate Studies and Research, Registrar, Financial Aid, ISSS, Graduate Admissions and Program Evaluations, and Career Services to ensure timely and accurate program administration and student support. Coordinates course scheduling and room assignments for regular (MSAA) and PACE program (Tax Certificate, MSTM) programs. Coordinates and reconciles faculty course assignments with Special Session salary compensation. Supports the design and execution of various student/alumni surveys to determine program student satisfaction and facilitate rankings-related data collection. Collects, analyzes, and reports on data related to student enrollment and program evaluation, compiles enrollment projections, recommends improvements in quality and service. Generates program-related materials for quarterly program website updates.

Establishes and maintains a comprehensive system of communicating, disseminating and documenting College, and University requirements, policies, and procedures to admitted and enrolled students to support yield rates, persistence and student success.

Performs back‑up duties for basic changes to the Lucas School website and communications via Social Media platforms. Serves as back‑up for procurement processes.

Key Responsibilities

• Monitors student enrollment from admitted status through graduation, including corresponding with students who are no shows or break enrollment.
• Provides enrollment projection data to LCoB Resource Team.
• Oversees and coordinates course registration, academic standing, degree candidacy, compliance with foundation and curriculum requirements, and students' continued eligibility to progress in a degree program.
• Plans and implements registration and tracking procedures for Open University students.
• Develops and maintains a comprehensive system of communicating, disseminating and documenting College, and University requirements, policies, and procedures to admitted and enrolled students using multiple mediums - literature, web, and email.
• Contributes to the planning and implementation of the new student orientations, materials, and agenda for the MSTM and MSAA programs.
• Confers with Associate Dean, Program Coordinator and appropriate campus offices to review policy and practices and makes recommendations.
• Oversees and coordinates applications, admission, registration and graduation for business advanced certificates except certificates in transportation management.
• Drafts program-related content for quarterly program website updates.
• Contributes to AACSB reporting efforts following guidance from the Associate Dean for Faculty, Research, & Accreditation
• Contributes to graduate ranking surveys under direction of and Assistant Director of Marketing & Admission for Lucas Graduate Programs and the Associate Dean of Undergraduate & Graduate Programs.
• Maintains and updates student program records and files.
• Interfaces with ISSS and program directors to complete CPT requests.
• Consults Lucas College of Business (LCoB) departments to secure faculty availability for graduate course offerings.
• Insures viability of course schedule each term to include, number of contact hours for each course and Saturday assignments for PACE programs special session.
• Enters scheduling data into Peoplesoft and OnBase for regular session and PACE programs.
• Posts accurate and timely schedules and room assignments to Peoplesoft for all regular and special session courses.
• Posts of greensheet (syllabi) on the Lucas Canvas platform and/or website and maintenance of the Canvas shell for MSA/MST students.
• Alerts University Registrar on PACE programs special session monthly timing for grade sheet entry.
• Completes the documents to hire new faculty teaching in the MST program.
• Consults with LCoB departments to determine faculty load each term.
• Prepares faculty PACE programs special session appointment contracts and paperwork for compensation.
• Maintains the SVE and SVEP Canvas shells each term by adding new students and removing graduated students.
• Adds new students and removes graduated students from the SVE and SVEP Canvas shells each term
• Models, analyses, and suggests efficiency improvements to graduate program processes

Knowledge, Skills & Abilities

• Demonstrates ability to provide high level customer service to students, faculty and staff.
• Strong oral communication skills.
• Demonstrated ability to work cooperatively and professionally with others.
• Demonstrated ability to establish and maintain effective working relationships within and outside the work group.
• Ability to learn, interpret, and apply a wide variety of state, federal, CSU, and SJSU policies and procedures related to human resources.
• Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
• Proficient in PC compatible software programs such Zoom, MS Office, OnBase and DocuSign.
• Proficient in SJSU applications: MySJSU or current software application.
• Ability to handle multiple work priorities, organize and plan work and projects.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Ability to communicate with constituents in a professional and respectful manner
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices.

Required Qualifications

• A bachelor's degree and/or equivalent training.
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Qualifications

• Bachelor’s Degree.
• Administrative and/or office experience in a higher education.
• Demonstrated high level experience providing customer service.
• Experience with electronic signature (e-signature) and digital transaction management platforms.

Compensation

Classification: Administrative Analyst/Specialist – Non-Exempt

Anticipated Hiring Range: $5,195/month - $5,736/month (Step 5 – Step 10)

CSU Salary Range: $4,799/month - $6,992/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Contact Information

People and Culture

[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [e-mail].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [e-mail].

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised: October 02, 2026 (9:00 AM) Pacific Daylight Time

Applications close: Open Until Filled