Business Development Representative - YES, LLC

Kelso Industries; Dickinson (ND); On-site; USD 45,000 - 75,000; Full time

Job summary

Kelso Industries is hiring a Business Development Representative to manage new and existing customer relationships and drive sales growth across multiple service lines. You will work with field personnel and participate in college recruiting and trade shows to promote our HVAC, mechanical, plumbing, refrigeration, and electrical solutions.

The role emphasizes client-care, proactive communication, and cross-functional collaboration to balance company and customer needs in a fast-paced environment.

Qualifications

• Think on their feet to adapt to changing scope, schedule and conditions.
• Independent decision making in fast-paced environments.
• Prioritize needs of project and customers to deliver outcomes.
• Catch and correct errors promptly and accurately.
• Advanced computer skills: word processing, spreadsheets, and accounting software.

Responsibilities

• Provide outstanding customer service and act as a client-care officer with new and existing customers and partners.
• Develop sales plans and standard operating procedures to be used company-wide.
• Maintain customer satisfaction through ongoing communication and relationship management; resolve issues post-sale.
• Communicate sales orders, job creations, customer issues, and other customer needs.
• Serve as internal project coordinator on customer jobs as assigned.
• Coordinate resolution of customer problems and complaints with relevant teams.
• Build and maintain strong customer and employee relationships.
• Assist Project Foremen with sales promotions, customer satisfaction surveys, calls, inquiries, and visits.
• Assist operations with sales forecasts, plans, and report updates to supervisor.
• Interact daily with customers and maintain detailed sales logs.
• Demonstrate accountability toward the company, coworkers, and customers.

Skills

Thinking on Their Feet

Independent Decision Making

Prioritizes Needs of Project

Attention to Detail

Computer Literacy

Team Coordination under Deadlines

Written & Verbal Communication

Initiative & Self-Management

Problem-Solving & Analysis

Client/Consultant Process Knowledge

Education

3-5 years of business sales or marketing experience or equivalent Training

Tools

Microsoft Outlook

Excel

QuickBooks

HRIS Software

Job description

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

General Responsibilities And Overview

YES, LLC and Enetk, LLC have an opening for a self-starter to take charge of and manage business development and customer relationships. The ideal candidate will be motivated, energetic, and comfortable communicating with multiple types of people via phone, email, and in-person. In addition to managing existing sales and customers, the Business Development Representative will assist in some aspects of managing, facilitating communication and balancing company versus customer needs with Field Personnel.

The Business Development Representative performs various administrative functions and customer service-related duties designed to maintain and enhance customer relations and will assist in representing the capabilities of the company through the selling, promotion, and management of services. This position will be engaged with field relationships within the company and customer. The position will have an office present reporting, planning and key a role in the development of the company’s course. The position would also provide assistance at college recruiting, trade shows, and customer-related events.

• Uphold Core Values of the Organization
• Coordinates with YES Personnel Efficiently
• Completes Weekly Projections
• Maintain Organization/Weekly Plan
• Meet, coordinate with, and Maintain Customer Relations
• Stay Current with YES Application
• Attend/Conduct Company/Customer Meetings and update Meeting Information to Management
• Work with Others to Accomplish the Mission of the Organization
• Accountability for your Words and Actions
• Organized with Emails, Phone Calls and Appointment/Meetings
• Time Management - Organize and Plan how Long you Spend on Specific Activities
• Produce Greater Productivity and Efficiency
• Maintain a Better Professional Reputation
• Reduce Job Stress
• Increase Opportunities
• Achieve important Life and Career Goals

Specific Responsibilities

The following list of job responsibilities is intended to give an overview of the position and is not intended to be all-inclusive.

• Provide outstanding customer service and act as “client-care officer” through direct contact with new and existing customers and partners.
• Develop sales plans and standard operating procedures to be used throughout the company.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Communication of sales orders, job creations, customer issues, and any other customer-related need
• Act as internal project coordinator on customer jobs, as assigned.
• Coordinate resolution of customer problems and complaints with
• Build and maintain strong customer and employee
• Assist Project Foremen with, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
• Assist operations with the creation and generation of sales forecasts, plans, and Report updates and adjustments frequently to supervisor.
• Interact daily with customers and Maintain detailed sales log information regarding interactions, key information, contacts, and possible solutions.
• Demonstrate a strong sense of accountability toward company, co-workers, and customers

Qualifications

• Thinking on Their Feet to Overcome, Adapt to Change of Scope, Schedule, and Job Conditions
• Independent Decision Making
• Prioritizes According to Needs of Project and Customers
• Catches and Corrects Errors in a Timely Manner
• Intermediate to advanced computer literacy, including experience in word processing, spreadsheets and accounting software.
• Ability to work well with others under deadline situations and respond to changes in priorities
• Good written and verbal communication skills and strong organizational skills
• Ability to work independently, take initiative, set priorities, and see projects through to completion
• Employ problem-solving skills and analysis, and report problems to the Operations manager and President, as necessary.
• Strong service orientation
• Knowledge of the project structure in a client/consultant business

The Following Qualifications Are Preferred For The Ideal Candidate

• 3-5 years of business sales or marketing experience or equivalent Training
• Strong computer skills including Microsoft Outlook and and Excel
• Valid driver’s license and acceptable driving record
• Be able to pass background screening process

KNOWLEDGE

• Able to Operate Computer Programs:
• Microsoft Office Suite
• Work order application
• QuickBooks
• HRIS Software
• Basic Safety Skills

Skills

• Problem Solver
• Multitasking
• Accountability
• Uphold Core Values
• Leads by Example
• Demonstrated Leadership Skills
• Maintain Positive Attitude in Workplace
• Interpersonal Relationship Skills
• Easily Approachable
• Resourceful
• Ambitious

ABILITY TO WORK IN

• Long Periods of sitting
• Vision Acuity
• Bending/Stooping/Kneeling

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here You Will Experience

• Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
• Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
• Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
• Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business