Business Development Representative

YES, LLC; Dickinson (ND); On-site; USD 42,000 - 65,000; Full time

Job summary

YES, LLC is seeking a Business Development Representative to manage customer relationships, develop sales plans, and assist in communications between clients and field personnel. The role emphasizes frontline client care, coordination, and promoting company services.

The ideal candidate will communicate well via phone, email, and in-person, balance customer vs. company needs, and support recruiting and events as needed. This position reports to the Business Development leadership.

Qualifications

• Thinking on their feet to overcome changes in scope, schedule, and job conditions
• Independent decision making
• Prioritizes according to needs of project and customers
• Catches and corrects errors in a timely manner
• Intermediate to advanced computer literacy, including Word processing, spreadsheets and accounting software
• Ability to work well with others under deadline situations
• Strong written and verbal communication skills and organizational skills
• Ability to work independently, take initiative, set priorities, and see projects through to completion
• Problem-solving skills and ability to report problems to the Operations manager and President
• Strong service orientation
• Knowledge of the project structure in a client/consultant business

Responsibilities

• Provide outstanding customer service and act as a client-care officer through direct contact with new and existing customers and partners.
• Develop sales plans and standard operating procedures to be used throughout the company.
• Ensure customer satisfaction through ongoing communication and relationship management; resolve issues post-sale.
• Communicate sales orders, job creations, customer issues, and any other customer-related needs.
• Act as internal project coordinator on customer jobs, as assigned.
• Coordinate resolution of customer problems and complaints with stakeholders.
• Build and maintain strong customer and employee relationships.
• Assist Project Foremen with sales promotions, customer satisfaction surveys, sales calls, inquiries, and visits.
• Assist operations with creation and generation of sales forecasts and reports, updating supervisor frequently.
• Interact daily with customers and maintain detailed sales log information regarding interactions and contacts.
• Demonstrate accountability toward company, coworkers, and customers.

Skills

Communication

Organizational skills

Problem solving

Multitasking

Accountability

Leadership

Interpersonal skills

Teamwork

Time management

Adaptability

Tools

Microsoft Office

Work order system

QuickBooks

HRIS

Excel

Job description

We are 27 (and growing) market-leading operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. We are actively building the nation's preferred technical service partnership for commercial MEP+ ecosystems, empowering industrial, commercial, and institutional clients—including Fortune 500 companies and other industry leaders across the United States with reliable, innovative service. Learn more about us at www.kelso-industries.com.

General Responsibilities And Overview

YES, LLC and Enetk, LLC have an opening for a self-starter to take charge of and manage business development and customer relationships. The ideal candidate will be motivated, energetic, and comfortable communicating with multiple types of people via phone, email, and in-person. In addition to managing existing sales and customers, the Business Development Representative will assist in some aspects of managing, facilitating communication and balancing company versus customer needs with Field Personnel.

The Business Development Representative performs various administrative functions and customer service-related duties designed to maintain and enhance customer relations and will assist in representing the capabilities of the company through the selling, promotion, and management of services. This position will be engaged with field relationships within the company and customer. The position will have an office present reporting, planning and key a role in the development of the company’s course. The position would also provide assistance at college recruiting, trade shows, and customer-related events.

• Uphold Core Values of the Organization
• Coordinates with YES Personnel Efficiently
• Completes Weekly Projections
• Maintain Organization/Weekly Plan
• Meet, coordinate with, and Maintain Customer Relations
• Stay Current with YES Application
• Attend/Conduct Company/Customer Meetings and update Meeting Information to Management
• Work with Others to Accomplish the Mission of the Organization
• Accountability for your Words and Actions
• Organized with Emails, Phone Calls and Appointment/Meetings
• Time Management - Organize and Plan how Long you Spend on Specific Activities
• Produce Greater Productivity and Efficiency
• Maintain a Better Professional Reputation
• Reduce Job Stress
• Increase Opportunities
• Achieve important Life and Career Goals

Specific Responsibilities

The following list of job responsibilities is intended to give an overview of the position and is not intended to be all-inclusive.

• Provide outstanding customer service and act as "client-care officer" through direct contact with new and existing customers and partners.
• Develop sales plans and standard operating procedures to be used throughout the company.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Communication of sales orders, job creations, customer issues, and any other customer-related need
• Act as internal project coordinator on customer jobs, as assigned.
• Coordinate resolution of customer problems and complaints with
• Build and maintain strong customer and employee
• Assist Project Foremen with, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
• Assist operations with the creation and generation of sales forecasts, plans, and Report updates and adjustments frequently to supervisor.
• Interact daily with customers and Maintain detailed sales log information regarding interactions, key information, contacts, and possible solutions.
• Demonstrate a strong sense of accountability toward company, co-workers, and customers

Qualifications

• Thinking on Their Feet to Overcome, Adapt to Change of Scope, Schedule, and Job Conditions
• Independent Decision Making
• Prioritizes According to Needs of Project and Customers
• Catches and Corrects Errors in a Timely Manner
• Intermediate to advanced computer literacy, including experience in word processing, spreadsheets and accounting software.
• Ability to work well with others under deadline situations and respond to changes in priorities
• Good written and verbal communication skills and strong organizational skills
• Ability to work independently, take initiative, set priorities, and see projects through to completion
• Employ problem-solving skills and analysis, and report problems to the Operations manager and President, as necessary.
• Strong service orientation
• Knowledge of the project structure in a client/consultant business

The Following Qualifications Are Preferred For The Ideal Candidate

• 3-5 years of business sales or marketing experience or equivalent Training
• Strong computer skills including Microsoft Outlook and and Excel
• Valid driver’s license and acceptable driving record
• Be able to pass background screening process

KNOWLEDGE

• Able to Operate Computer Programs:
• Microsoft Office Suite
• Work order application
• QuickBooks
• HRIS Software
• Basic Safety Skills

Skills

• Problem Solver
• Multitasking
• Accountability
• Uphold Core Values
• Leads by Example
• Demonstrated Leadership Skills
• Maintain Positive Attitude in Workplace
• Interpersonal Relationship Skills
• Easily Approachable
• Resourceful
• Ambitious

ABILITY TO WORK IN

• Long Periods of sitting
• Vision Acuity
• Bending/Stooping/Kneeling

Why Join Us?

We're committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.

Learn more about us at www.kelso-industries.com

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.