Business Development Representative - Recovery

Ivory Plains Recovery Center; Iowa (LA); On-site; USD 45,000 - 75,000; Full time

Job summary

Ivory Plains Recovery Center is seeking a Business Development Representative for the Adair, Iowa facility. You will grow the center’s lines of service by cultivating referrals from professional sources and managing relationships with physicians, social workers, and discharge planners.

The role involves hosting the public during visits, conducting community workshops, and representing the facility at professional events to enhance its reputation.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's in Business, Behavioral Health, Marketing, or related field preferred.
• Two or more years of healthcare business development/marketing experience preferred.
• Good understanding of the local market and referral base.
• Organized with strong relational skills and ability to multitask.
• Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.

Responsibilities

• Develops and implements business development programs in consultation with the Director of Business Development.
• Maintains a schedule of primary sources including business, industry, EAPs, managed care, physicians, and allied health professionals; documents contacts in CRM.
• Maintains account information and business development reports and materials.
• Develops and maintains new accounts; creates strategies to grow referrals and admissions.
• Develops relationships with key referral sources and maintains targeted contact with sources weekly as per marketing plan.
• Organizes community workshops and facility tours to educate clients, families, and referral sources on programs and amenities.
• Represents the facility at civic and professional events and acts as liaison with referral sources and the public.

Skills

Relational skills

Organizational skills

Multitasking

Flexible schedule

Education

Bachelor’s/Associate degree in Business, Behavioral Health, Marketing or related field

Job description

Business Development Representative - Recovery | Ivory Plains Recovery Center | Adair, Iowa

About the Job:

PURPOSE STATEMENT:

The Business Development Representative is responsible for growing the facility’s lines of service and levels of care as defined by management by developing and retaining referrals from professional referral sources across various account types. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Develops and implements business development programs in consultation with the Director of Business Development (DBD).
• Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
• Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.
• Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
• Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
• Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
• Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department
• Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as providing education staff to generate referral sources.
• Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
• Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
• Generates face to face meetings and admissions activity per goal and documents in CRM in a timely manner.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• Two or more years’ related experience in healthcare business development and marketing role preferred.
• Good understanding of the local market and referral base.
• Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.
• Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

WORK LOCATION:

This position is onsite and is not a remote position.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Ivory Plains Recovery Center?

Ivory Plains Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Ivory Plains Recovery Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.