Automotive BDC Business Development Representative - Phillipsburg, New Jersey, United States

Madison Honda; Phillipsburg (NJ); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Comprehensive training

Career growth opportunities

Supportive team environment

Competitive compensation

Zusammenfassung

Madison Honda in New Jersey is seeking an Automotive Customer Service BDC Consultant to handle heavy inbound/outbound calls, schedule sales appointments and support service scheduling. You will engage customers with scripts, maintain records, and drive follow-up communications.

Ideal candidates bring strong phone experience in automotive or customer service, along with excellent verbal and written communication skills, and the ability to work both independently and as part of a team in a

Qualifikationen

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing in automotive, business development or customer service preferred.
• Follow scripts and use power tracks to guide conversations.
• Demonstrate a professional, enthusiastic and friendly attitude at first contact.
• Strong verbal and written communication; ability to engage with BDC Manager effectively.
• Well-organized, multitask, and able to work in a fast-paced environment with good time management.

Aufgaben

• Answer inbound calls per script and schedule sales appointments.
• Make outbound calls and log customer comments.
• Schedule follow-ups and confirm appointments.
• Update customer changes in database and purge outdated data.
• Generate letters, postcards, and emails for scheduled reminders.
• Notify departments when appointments are scheduled and assist with other duties.

Kenntnisse

Phone etiquette

Telemarketing

Customer service

Data entry

Ausbildung

High School Diploma

Tools

MS Word

CRM databases

Jobbeschreibung

Automotive Customer Service BDC Consultant

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include

handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

QUALIFICATIONS

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

WHAT WE OFFER

• Tremendous product & inventory
• Ongoing company-wide training
• Strong companyreputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!