Business Development Representative - Contact Center (CX)

Zoom; Cheyenne (WY); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom is seeking a Contact Center Business Development Representative to own top-of-funnel outreach for Zoom Contact Center. You will target enterprise accounts, work with Account Executives, and craft targeted ABM campaigns to build pipeline.

Role requires CCaaS fluency, hunter mentality, and ability to engage C-level and VP executives across CX, IT, and Operations. This is a fast-paced, hybrid position with visibility at senior sales leadership.

Qualifications

• Demonstrated experience working with contact center solutions, CCaaS, or customer experience technologies.
• Excellent customer service skills and sales acumen.
• Ability to work with CX Specialists, Sales, Field Marketing, ABM and Geo BDRs.
• Proven track record of high-volume outbound prospecting.
• Experience engaging C-level and VP executives with consultative messaging.
• History of meeting or exceeding quarterly BDR quotas and pipeline goals.

Responsibilities

• Identify enterprise accounts that would benefit from Zoom Contact Center.
• Execute 70+ outbound activities daily (calls, emails, video messages, LinkedIn).
• Collaborate with CX, Field Marketing, ABM and Geo BDRs to run targeted campaigns.
• Qualify opportunities via discovery calls and understanding contact center needs.
• Develop account-specific messaging to engage CX, IT and Operations leaders.
• Maintain accurate Salesforce records and contribute to enterprise pipeline growth.
• Monitor performance and adjust strategies based on results and feedback.

Skills

CCaaS experience

Customer service

Sales acumen

Cross-team collaboration

Outbound prospecting

C-level engagement

Quota attainment

Job description

What You Can Expect

As a Contact Center Business Development Representative, you'll own the top-of-funnel motion for Zoom Contact Center, one of the fastest-growing and most strategically important divisions in the company. You will engage directly with C-level and VP-level decision-makers at enterprise accounts, partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline.

This is a role where your domain expertise matters from day one. You'll bring existing knowledge of the CCaaS space, and in return, you'll have ownership of your outreach strategy, visibility with senior sales leadership, and a clear path to Account Executive.

If you're a relentless hunter who speaks CCaaS fluently, thrives on cold prospecting, and wants to work with best-in-class field teams on strategic account campaigns — this is where you build your career.

About the Team

Zoom Contact Center is our fastest-growing and most strategically important business and this BDR team is the engine behind it. We entered the Gartner Magic Quadrant for CCaaS in under three years, and we're only accelerating from here.

Our CX org operates with a startup feel inside an established brand — you'll have the backing of Zoom's scale and resources, and the visibility that comes with working on a product line where leadership is paying attention.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.




• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.




• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.




• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.




• Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations.




• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.




• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

What We’re Looking For

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.




• Have excellent customer service skills and sales acumen.




• Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.




• Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies.




• Experience engaging C-level and VP executives, using consultative selling and personalized messaging.




• Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.

Compensation

Approximately 65,000−120,000 OTE annually, based on a standard 40-hour work week. This is a non-exempt position eligible for overtime pay in accordance with applicable law.

Salary Range or On Target Earnings

Minimum:

$31.00

Maximum:

$58.22

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines