Business Development Representative BDC - Seaside, California, United States

Victory Automotive Group; Oceanside (CA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Holidays

Professional workplace

Non-smoking workplace

Drug free workplace

Advancement opportunities

Direct deposit

401(k) with company match

Job summary

Victory Automotive Group is seeking a motivated Service Center Business Development Representative to handle incoming service inquiries, greet visitors, and coordinate appointments. The role includes clerical duties and basic customer service in a busy automotive service environment.

The ideal candidate has previous administrative or call center experience, strong communication skills, and familiarity with the automotive service industry.

Qualifications

• 1–2 years of customer service or call-center experience helpful.
• Strong verbal and written communication abilities.
• Professional appearance and dependable work ethic.
• Proficient with Microsoft Office and web/e-mail tools.

Responsibilities

• Handle incoming service and sales inquiries and schedule appointments.
• Greet visitors in a friendly, helpful manner and coordinate with departments.
• Follow up with leads, phone and online inquiries, and schedule coordination.
• Maintain documentation and records for service departments.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Phone skills

Education

High school diploma or GED

Tools

Reynolds & Reynolds

Job description

Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

Business Development Representative

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer's wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service in our service centers!

The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service appoints via phone, website, and online chat. In addition, he or she performs clerical and administrative duties for the Service departments.

The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service.

He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Manages all incoming sales and service appointment queries by scheduling appointments, confirming pending appointments, following up with missed appointments
• Coordinates questions and issues with the appropriate department personnel
• Helps follow up with phone and internet service leads
• Make outbound calls to customers regarding upcoming appointments and services due
• Assist customers in determining appropriate scheduling options for their vehicle
• Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Tracks loaner vehicles for customers
• Confirms special order parts
• Provides administrative assistance as needed
• Performs other duties as assigned

• High school diploma or GED
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Highly Professional and dependable
• Working knowledge of the automotive industry a plus
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Dealership and Reynolds and Reynolds experience a plus
• Outstanding communication skills
• Professional appearance and work ethic

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

It's time to make the most important move of your career!