Business Development Representative BDC

Lexus Monterey Peninsula; Oceanside (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunities for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group is seeking a motivated Service Business Development Representative to support our service centers in Oceanside. You will handle incoming service inquiries, greet visitors, and coordinate appointments via phone, website, and chat.

The role requires strong administrative and communication skills, with experience in the automotive service industry being a plus. Excellent phone and computer skills are essential, and Reynolds & Reynolds experience is a bonus.

Qualifications

• High school diploma or GED required.
• Previous experience in a similar administrative/customer service role preferred.
• Knowledge of automotive service industry is a plus.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office; Reynolds and Reynolds experience a plus.

Responsibilities

• Handles all incoming sales and service appointment inquiries and schedules appointments.
• Coordinates questions and issues with the appropriate department personnel.
• Helps follow up with phone and internet service leads.
• Makes outbound calls to customers regarding upcoming appointments and services.
• Assists customers in determining appropriate scheduling options for their vehicle.
• Assists with questions regarding service pricing, duration, warranty coverage, and packages.
• Maintains paperwork and records and prepares documents when needed.
• Tracks loaner vehicles and confirms special order parts.
• Provides administrative support as needed.

Skills

Communication skills

Organization skills

Time management

Interpersonal skills

Professional appearance

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Reynolds & Reynolds

Job description

Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

Business Development Representative

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer's wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service in our service centers!

The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service appoints via phone, website, and online chat. In addition, he or she performs clerical and administrative duties for the Service departments.

The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service.

He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Manages all incoming sales and service appointment queries by scheduling appointments, confirming pending appointments, following up with missed appointments
• Coordinates questions and issues with the appropriate department personnel
• Helps follow up with phone and internet service leads
• Make outbound calls to customers regarding upcoming appointments and services due
• Assist customers in determining appropriate scheduling options for their vehicle
• Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Tracks loaner vehicles for customers
• Confirms special order parts
• Provides administrative assistance as needed
• Performs other duties as assigned

• High school diploma or GED
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Highly Professional and dependable
• Working knowledge of the automotive industry a plus
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Dealership and Reynolds and Reynolds experience a plus
• Outstanding communication skills
• Professional appearance and work ethic

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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