Business Development Representative

hendrick; Skibo (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Rick Hendrick Toyota in Fayetteville, NC is seeking a proactive Lead Generation Specialist to support sales and service goals. You will answer calls, schedule appointments, log customer info in the DMS, and coordinate follow-ups to maintain a strong pipeline.

In this on-site role, you will maintain accurate records, respond to online inquiries, and uphold our core values while providing outstanding customer service in a fast-paced Business Development Center.

Qualifications

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Valid Driver's License as required for dealership operations.

Responsibilities

• Answer all incoming phone calls and schedule sales or service appointments.
• Log customer comments into the Dealership Management System and update records.
• Coordinate follow-up contact if no appointment is made and confirm appointments.

Skills

Customer service

Phone etiquette

Sales support

Education

GED

High school diploma

Associate degree

Bachelor degree

Master degree

Doctorate degree

Tools

Dealership Management System

Microsoft Office Suite

Job description

Rick Hendrick Toyota

Location

1969 Skibo Rd, Fayetteville, North Carolina 28314

Summary

Primarily responsible for lead generation activities in support of the company's sales and service goals.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule "no-show" customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Desired Education

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

• up to 3 years
• 3-5 years
• 5+ years

Education/Work Experience

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Certificates and Licenses

• Valid Driver's License
• Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

• Servant Leadership
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
• Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
• Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
• Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels
• Taking ownership of our actions and our decisions allows us to grow