Business Development Representative

incident; San Francisco (CA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

First Friday off

401(k)

Equity

AI spend allowance

Parental leave

Setup budget

Self-improvement budget

Job summary

incident.io seeks a skilled BDR to learn from top performers while representing a product-driven GTM team. You’ll book meetings via phone outreach and research-backed outreach strategies, partnering with AEs to move qualified prospects through the funnel.

The role emphasizes experimentation, measurement, and continuous workflow optimization, reflecting our engineering culture and data-driven approach to growth.

Qualifications

• Curiosity about people and their challenges.
• Comfort with rejection and perseverance in outreach.
• Ability to write clear, concise outreach messages.

Responsibilities

• Make cold calls and book meetings with engineers and leaders.
• Research prospects and tailor outreach with AE collaboration.
• Track activities and optimize outreach workflows like an engineer.

Skills

Cold calling

Research & planning

Prospecting

Written outreach

Tools

CRM/Sales tools

AI tooling

Job description

A little about us

incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The role in one line

Being a BDR at incident.io means learning to sell from some of the best in the business, while representing a product and account team that make every conversation an easy one to be proud of.

What that looks like day to day

Cold calling is the heart of this role, and most of our meetings get booked over the phone — not because it's easy, but because it's still the fastest way to build real trust with a prospect. We don't copy-paste templates, and we don't spam: every call and every piece of outreach is backed by careful research and planning alongside the AEs you partner with, so the person on the other end knows you're not a random dial — or a bot.

We're founded by engineers, and that shows up in how BDRs work too — everyone gets unlimited Claude tokens, and our head of business development is a former RevOps leader himself, so there's a real emphasis on testing, measuring, and optimizing your own workflow like an engineer would, not just running the same script on repeat.

BDRs are the bench for our wider GTM team, and your progress here matters beyond just you — it's how we keep the whole GTM engine strong. The path to AE is real, and for those who put in the work, that next step can come faster than you'd expect elsewhere — with the strength of the peer group you're learning from making all the difference.

Who you are

• You've got a strong why. Whatever got you here — sport, a career switch, a BDR track record that deserved the promotion you didn't get last time — you know exactly what you're chasing, and that's what gets you through the hard days.

• Cold calling doesn't scare you. A "no" doesn't ruin your afternoon — it's just the next dial.

• You're genuinely curious about people. You want to know what's keeping a VP of Engineering up at night, not just whether they'll take a meeting.

• You can write. Not novels — just outreach someone actually wants to open and reply to.

• You run toward the hard thing. Given the choice between the easy route and the challenging one, you take the challenging one, because you know that's where the bigger payoff is.

• You're always looking for a better way to work, and that includes using AI properly — testing new tools and workflows, not just running the same playbook because it's familiar.

• Startup life suits you. Things change, the odd thing is on fire, and you're fine figuring it out as you go with people around to help.

Supporting you

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.

• Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.

• First Friday of every month off. Yes, seriously.

• Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.

• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

• Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.