Business Development Representative

FirstService Residential; New York (NY); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) with company match

Job summary

FirstService Project Management is seeking a Business Development Representative to identify and advance capital project opportunities within the FirstService Residential portfolio and the external market. You will build an organized pipeline, drive outreach, and secure meetings to position FSPM as a resource for compliance, planning, and risk reduction.

Success hinges on tracking capital needs across elevators, HVAC, roofs, and building systems while maintaining CRM records and coordinating

Qualifications

• Bachelor's degree in Business, Real Estate, Construction Management, or related field preferred.
• Two+ years in business development, property management, real estate, or construction services preferred.
• Experience with CRM platforms such as HubSpot, Salesforce, Dynamics, or similar systems preferred.
• Experience managing databases, sales pipelines, and portfolio-level opportunity tracking preferred.
• Strong organizational skills with the ability to manage a large volume of opportunities, priorities, deadlines, and follow-up activities.
• Persistent, disciplined, and professional outreach and relationship management.
• Ability to build credibility and relationships with property managers, boards, executives, and clients.
• Strong research, analytical, written, and verbal communication skills.
• Ability to gather information, prioritize opportunities, and communicate across stakeholders.
• Self-motivated and accountable, able to work independently and exercise sound judgment.
• Ability to discuss capital projects and building compliance without being the SME.
• Strong collaboration with internal and external stakeholders.
• Ability to manage multiple projects in a fast-paced environment.
• General property management or construction knowledge preferred but not required.

Responsibilities

• Identify buildings likely to require project management support using data and cycles.
• Track capital needs such as elevators, HVAC, roofs, façades, and plumbing risers.
• Maintain a master database of properties, capital needs, deadlines, and status.
• Utilize internal systems, public records, and minutes to identify opportunities.
• Maintain CRM and BI records with next steps and timelines for opportunities.
• Conduct outreach via phone and email to property managers, leaders, and boards.
• Coordinate with property managers before contacting boards directly.
• Secure meetings for leadership to position FSPM as a resource for compliance and planning.
• Follow up on opportunities until qualified, advanced, deferred, or closed.
• Re-engage deferred opportunities at established intervals.
• Qualify opportunities by type, timing, scope, and funding considerations.
• Prioritize opportunities without existing PM support.
• Escalate high-value or time-sensitive opportunities to leadership.
• Prepare concise opportunity briefs before meetings.
• Transition qualified opportunities to executives or representatives.
• Advance opportunities through the sales pipeline from identification to award.
• Maintain pipeline stages, values, probabilities, and timelines.
• Coordinate with leadership on client engagement and follow-ups.
• Partner with Marketing on outreach campaigns and BD initiatives.
• Monitor activity levels, conversions, and portfolio penetration trends.
• Support external prospecting as the portfolio expands.
• Meet regularly with leadership to align priorities and opportunities.
• Coordinate with portfolio managers and senior leaders to advance opportunities.
• Maintain continuity of opportunity information through personnel changes.
• Follow SOPs for outreach, qualification, escalation, and handoffs.
• Adhere to FirstService Residential Global Service Standards.
• Maintain high standards of conduct and punctual attendance at meetings and training.
• Participate in meetings to coordinate activities and approvals.
• Follow all company policies and safety requirements.

Skills

CRM proficiency

Pipeline management

Outreach & follow-up

Relationship building

Communication

Research & analysis

Independent work

Building compliance knowledge

Time management

Team collaboration

Education

Bachelor's degree in Business/Real Estate/Construction

Tools

HubSpot

Salesforce

Dynamics

Job description

Description

FirstService Project Management (FSPM) provides project management and capital planning services to cooperative, condominium, and residential communities throughout the New York metropolitan area, helping boards and property managers navigate regulatory compliance, capital repairs, building system replacements, and major construction initiatives.

Job Overview

The Business Development Representative is responsible for identifying, developing, and advancing capital project opportunities within the FirstService Residential portfolio and the external marketplace. This role includes building and maintaining an organized pipeline, driving consistent outreach efforts, securing business development meetings, and delivering qualified opportunities to FSPM leadership.

Responsibilities

• Identify buildings likely to require project management support using property data, regulatory requirements, LL11/FISP filing cycles, inspection requirements, repair deadlines, and internal relationships.
• Track known and anticipated capital needs, including elevators, HVAC systems, roofs, garages, façades, plumbing risers, waterproofing, interior renovations, and building-system replacements.
• Maintain a master database of FirstService properties, capital needs, deadlines, and FSPM engagement status.
• Utilize internal systems, public records, and meeting minutes to identify and prioritize project opportunities.
• Maintain accurate and complete CRM and business intelligence records, including next steps, responsible parties, and follow-up dates for every opportunity.
• Conduct consistent outreach through phone, email, and approved communication tools to property managers, team leaders, and board members.
• Coordinate with property managers before contacting boards directly.
• Secure educational and business development meetings for FSPM leadership, positioning FSPM as a resource for compliance guidance, project planning, and risk reduction.
• Maintain persistent and scheduled follow-up activities until opportunities are qualified, advanced, deferred, or closed.
• Re-engage deferred opportunities at established intervals.
• Qualify opportunities based on project type, timing, scope, board readiness, consultant involvement, and funding considerations.
• Prioritize opportunities that do not have existing project management support.
• Escalate high-value, time-sensitive, or high-risk opportunities to FSPM leadership.
• Prepare concise opportunity briefs, including known building conditions, project history, and regulatory deadlines before meetings.
• Transition qualified opportunities to the appropriate FSPM executive or representative.
• Advance opportunities through the sales pipeline from identification through meeting, proposal, award, deferral, or loss.
• Maintain current pipeline stages, opportunity values, probability metrics, and anticipated timelines.
• Coordinate with FSPM leadership regarding client engagement, proposal follow-up, and recurring client concerns.
• Partner with Marketing to develop outreach campaigns and business development initiatives.
• Monitor and report activity levels, conversion metrics, and portfolio penetration trends.
• Support external prospecting efforts as the internal FirstService portfolio program continues to expand.
• Meet regularly with FSPM, Business Development, Marketing, Compliance, and Property Management leadership teams to coordinate opportunities and strategic priorities.
• Coordinate with portfolio managers, team leaders, and senior leaders to identify and advance project opportunities.
• Maintain continuity of opportunity information through property management personnel changes.
• Follow established standard operating procedures for outreach, qualification, escalation, and handoff processes.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Maintain regular and punctual attendance at required meetings, training sessions, and related business activities.
• Participate in meetings and work groups to coordinate activities, communicate and resolve issues, and obtain approvals.
• Follow all company policies, safety requirements, and standard operating procedures.
• Perform additional projects, tasks, and related duties as assigned.

Skills & Qualifications

• Bachelor's degree in Business, Real Estate, Construction Management, or a related field preferred.
• Two or more years of experience in business development, property management, real estate, or construction services preferred.
• Experience with CRM platforms such as HubSpot, Salesforce, Dynamics, or similar systems preferred.
• Experience managing databases, sales pipelines, and portfolio‑level opportunity tracking preferred.
• Strong organizational skills with the ability to manage a large volume of opportunities, priorities, deadlines, and follow-up activities.
• Persistent, disciplined, and professional approach to outreach and relationship management.
• Ability to build credibility and develop relationships with property managers, board members, executives, and prospective clients.
• Strong research, analytical, written, and verbal communication skills.
• Ability to gather information, prioritize opportunities, and communicate effectively across stakeholder groups.
• Self‑motivated and accountable, with the ability to work independently and exercise sound judgment.
• Ability to communicate effectively about capital projects and building compliance topics without serving as the technical subject matter expert.
• Strong collaboration and relationship‑building skills with internal and external stakeholders.
• Ability to manage and prioritize multiple projects simultaneously in a fast‑paced environment.
• General property management, capital project, or construction knowledge preferred but not required.

What We Offer

As a full‑time associate, you will be eligible for comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short‑term disability, legal, and identity theft coverage. You will also be eligible for company‑paid life insurance, long‑term disability, and benefits through our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401(k) plan with company match.

Compensation

$28.85 - $31.25 per hour.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.