Business Development Representative

ServiceTrade; Durham (NC); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Dental & Vision

401(k)

Flexible PTO

Parental Leave

Volunteer Time Off

Employee Reimbursement Program

Job summary

ServiceTrade in Durham, NC is seeking a Business Development Representative to engage with prospects, qualify business problems, and communicate the value of our field service software. This entry point role offers training to help you build a career in SaaS sales.

You’ll join a hybrid team with opportunities to advance to Senior BDR or Account Executive based on performance. Grow with a company that supports your development and impact.

Qualifications

• Previous sales or customer-facing experience is a plus but not required.
• Strong communication and interpersonal skills, including phone, written, and oral.
• Demonstrated sales or goal-oriented proficiency with results.
• Excellent problem-solving and decision-making abilities.
• Proven history of meeting deadlines and continuous improvement.

Responsibilities

• Source, identify and develop new opportunities through outbound calls, emails, and social media.
• Communicate value and ROI to customers with effective selling and messaging.
• Educate potential customers on our platform and market benefits.
• Qualify leads and book software demonstrations for Account Executives.
• Ensure smooth handoffs to Sales teams.
• Meet monthly activity goals for calls and bookings.

Skills

Sales experience

Communication

Sales acumen

Problem solving

Work ethic

Job description

Position Description

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Business Development Representative who’s excited to make an impact. In this role, you will be responsible for engaging with prospects to introduce ServiceTrade’s solution. You will learn how to prospect, qualify business problems, communicate value, and create opportunities for our sales team—all while selling a product built specifically for commercial service contractors.

Why ServiceTrade

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Revenue team, you’ll have the opportunity to work with a company that is selling a category-leading product to a customer base that really enjoys using it.

The easiest way to be successful in a sales career is to sell a product that you believe truly helps your customer increase the value of their business. That is what we do at ServiceTrade.

This role is designed as an entry point into a SaaS sales career. Successful BDRs can build toward Senior BDR, Account Executive, or other GTM opportunities based on performance and business need.

About You

We are looking for smart, competitive, career-oriented professionals who want to impact the growth of our business and of our customers. A natural curiosity, intelligence, grit and focus on learning and improving day over day is required.

While previous sales experience can be helpful, we’re more interested in your potential, drive, and willingness to learn. We’ll provide training and continuous professional development to make sales your career. This is a great introduction to the initial steps of a full sales cycle.

Office Environment

This is a hybrid position, with our BDR team working together in-office Tuesday through Thursday for live coaching, call reviews, prospecting sessions, and collaboration with sales leadership.

Key Responsibilities and Activities

• Source, identify and develop new opportunities through outbound calls, emails, and social media
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging
• Educate and inform potential customers of the value and ROI that our platform provides by demonstrating a strong understanding of our target market, industry knowledge, and value proposition
• Qualify potential leads and book appointments for software demonstrations for our Account Executives
• Ensure successful handoffs to our Sales teams
• Meet monthly activity goals for calls and bookings as defined by sales leadership

Knowledge and Skills

• Experience: Previous sales, customer-facing, or goal-oriented experience is a plus, but not required. We’re looking for candidates who are motivated to learn, comfortable working toward measurable goals, and excited to build a career in sales.
• Communication Skills: Strong communication and interpersonal skills include positive and energetic phone skills, excellent written and oral communication
• Sales Acumen: Demonstrated experience in a sales or goal-oriented environment, with a track record of working toward measurable goals, meeting performance metrics, and being motivated by results.
• Problem-Solving: Excellent problem-solving and decision-making abilities.
• Work Ethic: Proven history of showing up, being dedicated, hitting deadlines, and continuous improvement.

A few things you’ll want to know

What does ServiceTrade do?

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Ok, so why should I care about that?

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

What kind of working environment do you have?

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.

(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.