Business Development Representative

Mass Digital Health; Boston (MA); Hybrid; USD 36,000 - 62,000; Full time

Benefits offered by this job

Commuter support

Employee assistance program

Tuition assistance

Employee resource groups

Collaborative workspaces

Flexible location/office options

Job summary

athenahealth is seeking a Business Development Representative in a hybrid role based in Boston, MA; Austin, TX; or Atlanta, GA. You will respond to inbound inquiries, engage prospects, and assess needs to support sales qualification while collaborating with Sales Executives.

The position emphasizes using Salesforce, maintaining strong communication, and following established processes to ensure a positive customer experience.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 6 months to 1 year of experience in sales, customer service, or a related field is preferred but not required.
• Basic understanding of sales and customer service principles.
• Ability to communicate clearly and professionally in written and verbal formats.
• Experience managing multiple tasks and priorities effectively.
• Ability to listen actively and ask thoughtful questions to understand customer needs.
• Interest in healthcare, technology, or SaaS environments.
• Willingness to learn new tools, processes, and technologies, including AI-enabled productivity tools.

Responsibilities

• Respond to inbound sales inquiries from medical practices in a timely and professional manner.
• Engage prospective customers through phone and email outreach to understand their needs and interests.
• Communicate the value of athenahealth services clearly and accurately to prospective customers.
• Qualify and nurture inbound leads based on defined criteria and sales readiness.
• Document interactions and update prospect information in CRM systems.
• Collaborate with Sales Executives by transferring qualified leads and sharing relevant context.
• Follow established sales processes and messaging while maintaining a positive customer experience.
• Use available AI-powered tools (such as email drafting assistance, call summaries, or research tools) to improve productivity, support learning, and enhance the quality of customer interactions.

Skills

Communication

Active listening

Time management

CRM (Salesforce) usage

AI-enabled productivity tools

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

AI-enabled productivity tools

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Business Development Representative plays a key role in introducing prospective healthcare organizations to athenahealth by serving as the first point of contact in the sales process. This role focuses on responding to inbound inquiries, engaging potential customers, and assessing initial needs to support salesqualification. This hybrid position is based in Boston, MA; Austin, TX; or Atlanta, GA, with a minimum of three days per week in the office. This role reports to the Business Development Manager.

About the Team

The Business Development Representative team supports the early stages of the sales lifecycle by engaging healthcare practices that express interest in athenahealth’s services. The team partners closely with Sales Executives to ensure timely follow-up and accurate qualification of inbound inquiries. Team members primarily use phone, email, and Salesforce tools to manage and track outreach. This team also serves as a common entry point for advancing a career within sales at athenahealth.

Essential Job Responsibilities

• Respond to inbound sales inquiries from medical practices in a timely and professional manner.

• Engage prospective customers through phone and email outreach to understand their needs and interests.

• Communicate the value of athenahealth services clearly and accurately to prospective customers.

• Qualify and nurture inbound leads based on defined criteria and sales readiness.

• Document interactions and update prospect information in CRM systems.

• Collaborate with Sales Executives by transferring qualified leads and sharing relevant context.

• Follow established sales processes and messaging while maintaining a positive customer experience.

• Use available AI-powered tools (such as email drafting assistance, call summaries, or research tools) to improve productivity, support learning, and enhance the quality of customer interactions.

Additional Job Responsibilities

• Participate in onboarding, training, and ongoing development activities related to sales and healthcare technology.

• Stay informed about athenahealth offerings, healthcare industry trends, and customer needs.

• Contribute feedback to improve outreach processes, messaging, and customer experience.

• Support team initiatives and projects related to sales operations or process improvement.

• Maintain compliance with data privacy and communication standards.

Expected Education & Experience

• Bachelor’s degree or equivalent practical experience.

• 6 months to 1 year of experience in sales, customer service, or a related field is preferred but not required.

• Basic understanding of sales and customer service principles.

• Ability to communicate clearly and professionally in written and verbal formats.

• Experience managing multiple tasks and priorities effectively.

• Ability to listen actively and ask thoughtful questions to understand customer needs.

• Interest in healthcare, technology, or SaaS environments.

• Willingness to learn new tools, processes, and technologies, including AI-enabled productivity tools.

Expected Compensation

$36,000 - $62,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity