Business Development Operations Manager

Fountain; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Professional growth opportunities

Dynamic workplace culture

Supportive and empathetic environment

Job summary

Fountain is seeking a Business Development Operations Manager in the United States to optimize operational processes and drive business growth. This role involves data analytics, crafting strategic business development initiatives, and managing cross-functional partnerships. Candidates should possess a Bachelor's degree and 3–6 years in relevant roles, with advanced skills in data analysis tools and strong communication abilities. Join a culture emphasizing excellence and professional growth while making a meaningful impact within the organization.

Qualifications

• 3–6 years of experience in business operations, strategy, or analytics.
• Proven ability to build and improve operational processes.
• Strong communicator capable of simplifying complex data.

Responsibilities

• Own operational analytics from definition to actionable recommendations.
• Design and maintain dashboards for real-time business performance insights.
• Manage vendor relationships for new platform integrations.

Skills

Data analysis

Strategic planning

Communication

Business development

Process improvement

Operational efficiency

Project management

Education

Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field

MBA or equivalent advanced degree

Tools

Tableau

Power BI

Excel

SQL

Job description

SUMMARY DESCRIPTION: The Business Development Operations Manager drives operational excellence and business growth by turning data into decisions and strategy into action. Sitting at the intersection of analytics, operations, and business development, this role owns the metrics that matter, designs the processes that scale, and partners across the organization to identify and capture new revenue opportunities. The ideal candidate is equally comfortable in a spreadsheet and a strategy meeting — someone who builds systems, not just reports.

ESSENTIAL JOB FUNCTIONS

• Own operational analytics end-to-end: define what to measure, build the infrastructure to capture it, and translate findings into concrete recommendations for leadership.
• Design and maintain dashboards, reports, and visualizations that give operational and executive stakeholders a clear, real-time view of business performance — and make the “so what” obvious.
• Establish and manage a KPI framework in partnership with Operations leadership — setting targets, tracking progress, surfacing risks, and driving accountability across teams.
• Lead business development initiatives across the full lifecycle — from market and opportunity analysis through go-to-market planning — for both existing business lines and net-new ventures.
• Identify operational gaps and design scalable processes, workflows, and SOPs that improve efficiency, reduce friction, and support growth.
• Serve as an embedded business partner to cross-functional leaders — aligning on priorities, removing operational blockers, and co-executing on growth and development objectives.
• Manage vendor and third-party relationships in support of new platform integrations, evaluating fit, coordinating implementation, and holding partners accountable to outcomes.

EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field; MBA or equivalent advanced degree a plus.
• 3–6 years of experience in business operations, strategy, analytics, or a related role — with a track record of driving measurable outcomes, not just producing reports.
• Advanced proficiency in data analysis and visualization tools (Tableau, Power BI, or equivalent); strong working knowledge of Excel/Google Sheets; SQL experience preferred.
• Demonstrated experience supporting or leading business development activities — including opportunity sizing, competitive analysis, proposal development, or partnership management.
• Proven ability to build and improve operational processes — you can map a workflow, spot the bottleneck, and implement a fix that actually sticks.
• Strong communicator and storyteller — able to distill complex data and operational findings into clear narratives for senior leaders and non-technical audiences alike.
• Self‑directed and highly organized, with a track record of managing multiple priorities simultaneously and delivering results in ambiguous or fast‑changing environments.
• Comfort leveraging AI and automation tools to increase productivity and analytical capability; experience with platforms such as Claude, ChatGPT, or similar tools is a plus.
• Background in insurance, claims operations, or related industry is a plus.

WHY JOIN RENFROE?

We believe that success starts with our people. By joining our team, you’ll become part of a culture built on strong values:

• Excellence: We are dedicated to excellence in every aspect of our work. We seek the best minds and talents and provide them with opportunities for professional growth and continuous learning.
• Growth: The cornerstone of our company’s mission. By driving innovation, expanding our reach, and continuously improving our services, we ensure the company’s progress and success. At the same time, we remain dedicated to supporting the personal growth of our employees, fostering a dynamic and thriving workplace for all.
• Curiosity: We foster curiosity and innovation, encouraging creative thinking and exploration of new ideas to remain at the forefront of our industry.
• Empathy: A supportive and understanding workplace is key to our success. We value empathy and build relationships based on trust and mutual respect.
• Integrity: Transparency and honesty are at the core of our business practices. We uphold the highest ethical standards in all that we do.
• Service: Service is at the heart of our values. We are committed to making a positive impact on our clients, our community, and each other.