Business Development Officer

Navigator Credit Union; Pensacola, Northern (FL, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) with company match

Medical benefits

Referral bonus

Incentives

Job summary

Navigator Credit Union in Pensacola seeks a full-time Business Development Officer to lead partnerships with employers and community markets, grow member engagement, and promote financial well-being.

You will work with branch leadership, manage partner programs, and deliver strategic reviews, with remote-work eligibility and a schedule that may include evenings and weekends.

Qualifications

• Bachelor's degree preferred (or equivalent experience).
• 5+ years of business, sales, or relationship management experience.
• Prior experience in financial services or business development strongly preferred.
• Strong presentation, communication, and stakeholder engagement skills.
• Proven ability to manage multiple initiatives, analyze results, and adapt strategies.
• High integrity, self-motivated, and solutions-oriented mindset.
• Tech-savvy with comfort in using CRM platforms, Microsoft Office, and digital tools.
• Ability to travel locally and work occasional evenings/weekends as needed.
• High school degree or GED required.

Responsibilities

• Develop and execute business development strategies that drive new, engaged member growth in assigned community markets.
• Identify, establish, and nurture high-value relationships with local employers, community leaders, and organizations aligned with Navigator Credit Union's mission.
• Collaborate with the Business Development Manager and branch teams to activate business plans and ensure local market success.
• Lead regular engagement with key partners - providing updates, addressing needs, and demonstrating the value of the credit union relationship.
• Prepare and deliver strategic business reviews to SEG and community leaders, internal stakeholders, and the Navigator Credit Union management team.
• Plan, promote, and execute financial education sessions, on-site events, and targeted campaigns that drive member acquisition and deepen partner engagement.
• Represent Navigator Credit Union at events, industry conferences, and local business forums.
• Communicate regularly with branches and internal teams - providing updates, sharing insights, and aligning on member experience goals (including NPS and loyalty).
• Oversee community business development budget and assess ROI of partner programsand outreach efforts.
• Ensure technology, promotional tools, and engagement materials are current and aligned with partner needs.
• Leverage data to identify trends, uncover opportunities, and recommend strategic adjustments.
• Stay informed on financial services trends, community developments, and competitor activity.

Skills

Presentation skills

Communication

Stakeholder engagement

Multi-tasking

Self-motivated

Education

Bachelor's degree preferred

High school diploma or GED

Tools

CRM platforms

Microsoft Office

Digital tools

Job description

Navigator Credit Union is looking for a full-time Business Development Officer for our Pensacola area. If you're a connector, a strategist, and a relationship-builder who thrives in the field and loves helping communities succeed we'd love to meet you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

About the Role

As a Business Development Officer, you'll lead Navigator Credit Union's efforts to build strategic partnerships and deepen our presence with key employers and community markets. You'll be responsible for growing our visibility, generating engaged new members, and driving adoption of products and services through employer and community partner channels. You'll work closely with branch leadership and cross-functional teams to execute strategic business development plans-delivering measurable growth while championing the credit union's mission of empowering financial well-being.

REMOTE WORK ELIGIBILITY AND REQUIREMENTS:

This position is eligible for remote work. The decision to allow for remote work is within the sole discretion of NCU, and may not be offered to all employees. Team members who receive approval for remote work will need to read "Policy 6140: Remote Access" and sign the "Employee Device Policy Acknowledgement Form". Employees working remote are expected to work in an environment that is free from distractions. Employees are also expected to follow all company policies at home, just as if you were in the office, taking special care to lock their computer during times it's not being used. The employee will work with their manager to establish a schedule for in and out of office work. Employees are expected to be able to be available to come into the office at any time during a normal shift, if requested by their manager. In addition, webcams are expected to be uncovered at all times during the working day. Webcams are expected to be used any time an employee is in a meeting. The employee will also need to have internet speed of at least 100Mbps of download speed and 10Mbpd of upload speed of dedicated internet bandwidth.

Key Responsibilities

Strategic Growth & Partnerships

• Develop and execute business development strategies that drive new, engaged member growth in assigned community markets.
• Identify, establish, and nurture high-value relationships with local employers, community leaders, and organizations aligned with Navigator Credit Union's mission.
• Collaborate with the Business Development Manager and branch teams to activate business plans and ensure local market success.

Relationship Management

• Lead regular engagement with key partners - providing updates, addressing needs, and demonstrating the value of the credit union relationship.
• Serve as the primary liaison for partner organizations, fielding requests, coordinating activities, and representing Navigator Credit Union with professionalism and care.
• Prepare and deliver strategic business reviews to SEG and community leaders, internal stakeholders, and the Navigator Credit Union management team.

SEG/Community Engagement & Outreach

• Plan, promote, and execute financial education sessions, on-site events, and targeted campaigns that drive member acquisition and deepen partner engagement.
• Collaborate with marketing and product teams to tailor outreach strategies for specific segments, especially non-members.
• Represent Navigator Credit Union at events, industry conferences, and local business forums.

Leadership & Internal Collaboration

• Communicate regularly with branches and internal teams - providing updates, sharinginsights, and aligning on member experience goals (including NPS and loyalty).
• Oversee community business development budget and assess ROI of partner programsand outreach efforts.

Operational Excellence

• Ensure technology, promotional tools, and engagement materials are current and aligned with partner needs.
• Leverage data to identify trends, uncover opportunities, and recommend strategic adjustments.
• Stay informed on financial services trends, community developments, and competitor activity.

Qualifications & Experience

• Bachelor's degree preferred (or equivalent experience).
• 5+ years of business, sales, or relationship management experience
• Prior experience in financial services or business development stronglypreferred.
• Strong presentation, communication, and stakeholder engagement skills.
• Proven ability to manage multiple initiatives, analyze results, and adapt strategies.
• Highintegrity, self-motivated, and solutions-oriented mindset.
• Tech-savvy with comfort in using CRM platforms, Microsoft Office, and digital tools.
• Abilityto travel locally and work occasional evenings/weekends as needed.
• High school degree or GED required.

Why Join Navigator Credit Union’s Team

• Be part of a purpose-driven organization making a real difference in people’s lives.
• Competitive compensation and performance-based bonuses.
• Comprehensive health and retirementbenefits.
• Professional development, growth opportunities, and a collaborative team culture.
• A flexible, modern workplace where innovation and impact thrive.

INTERPERSONAL SKILLS

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence.

Able to learn and retain knowledge in depth for all debit card and ATM adjustment function; to follow Credit Card and ATM network regulations and comply with FRB Regulation E to limit potential liability for the Credit Union.

Able to multi task in a fast paced environment.

Must be a self-starter that is service focused