Business Development Mgr

NCC NCL Corporation Ltd; California (MO); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. (NCLH) seeks a skilled travel sales professional to manage a designated portfolio of travel agency accounts in Southern California, based in Los Angeles.

You will design and execute local and national marketing programs to hit territory sales objectives and grow agency revenue. You will collaborate with regional and head office teams, negotiate contracts, and develop territory sales plans while monitoring ROI, budget usage, and performance.

Qualifications

• Minimum 5 years of sales or account management experience, preferably in the travel industry.
• Associate's Degree in Business Administration, Marketing or related field.

Responsibilities

• Research and source new revenue opportunities within assigned accounts to achieve sales goals.
• Create and execute marketing ideas and sales strategies to drive agency growth.
• Leverage marketing expertise to support travel partner campaigns and revenue targets.
• Develop an annual territory sales and marketing plan for top accounts.
• Negotiate contracts and manage budgets to maximize ROI.
• Present plans and results to stakeholders and adjust as needed.

Skills

Sales experience

Account management

Negotiation

Marketing strategy

Budget forecasting

Communication skills

Microsoft Office

Excel

PowerPoint

Zoom

Education

Associate's Degree in Business Administration/Marketing or related field

Tools

Microsoft Office Suite

CRM software

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

Responsible for developing, maintaining, and servicing a designated portfolio of travel agency accounts within the S. California territory. Maintain and further develop travel agency relationships within territory. Design and implement local and national marketing and promotional programs to achieve and maximize territory sales objectives. Develop marketing plans and a variety of strategies, marketing initiatives and innovative methods to stimulate agency revenue growth targets. The ideal candidate will be based in Los Angeles, CA.

Duties & Responsibilities

Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals within territory. Create and execute marketing ideas and sales strategies to actively participate in travel agency growth. Leverage Regional and Head Office marketing expertise to assist assigned Travel Partner in 'Marketing to Fill' sales strategy. Service travel agency needs via problem resolution utilizing knowledge of company products, services and support from headquarter based sales teams. Follow-up and ensure facilitation of problem through to resolution in a timely fashion. Plan, create and implement an annual territory sales and marketing plan for top producing accounts to ensure achievement of assigned goals for FIT and Group business (refer to territory goals on FIT/Group mix). Review sales plan, accounts, promotional efforts and ROI monthly to determine success track and make adjustments to plan accordingly. Implement marketing and sales tactics for each account to assist in travel agency revenue growth. Utilize existing data and reports to develop strategic and tactical plans for achieving territory revenue goals. Assist with recommendations and implementation of local and national marketing incentive programs when needed to achieve and maximize territory sales. Develop a pre/post sales call strategy and make productive sales contacts daily - consisting of in-person calls with producing partners, zoom meeting calls, webinars, outbound phone calls, small group meetings, metro meetings and utilizing social media to engage with partners within assigned region. Create and execute promotional programs and provide promotional materials to travel agents to assist in selling NCL products. Make recommendations to enhance travel agent marketing effectiveness and ensure brand standards are met. Manage budget within guidelines to include travel, marketing funds, supplies, advertisement and promotions; review total budget at the end of each month and report expenses. Be flexible in changing planned investments due to changing company needs throughout the year. Negotiate sales plans and group contracts. Support key, strategic and national accounts, promotions and events. Analyze and track accounts' sales and marketing plans and Return on Investment (ROI); make adjustments when needed. Analysis to be done after completion of each initiative and discussed with account, on monthly call or quarterly review. Conduct seminars, webinars, familiarization cruises, ship tours, training events, cruise events, trade and consumer shows, etc as needed. Perform other job-related functions as assigned.

Qualifications

DEGREE TYPE: Associate's Degree FIELD(S) OF STUDY: Business Administration, Marketing or related field EXPERIENCE: Minimum 5 years of sales or account management experience, preferably in the travel industry.

Competencies / Skills

Strong knowledge of Microsoft Office Suite to include intermediate to advanced level skills with Excel, Outlook, Word and PowerPoint as well as Zoom/Go To meeting platforms. Ability to build personal credibility by way of solid product knowledge, services, procedures, consistent follow-through and problem-solving skills. Have excellent communication skills as well as an overall understanding of working directly with agency owners, marketing professionals and front-line travel advisors. Proven ability to implement contracts using superior negotiation and presentation skills. Creative abilities to develop a personal brand for selling unique cruise vacations and building relationships within assigned territories. Ability to adapt to a quickly changing sales environment; ability to shift priorities per business and/or territory demands. Analytical skills sufficient to translate revenue results and effectively manage budget and forecasting. Ability to prepare and analyze cost of sale results. Effective time management skills to work independently and meet sales goals. Business acumen to combine product knowledge and understand dynamics of profitability. Ability to work evenings and/or weekends. Ability to bend and lift up to 30 lbs. to pack and transport marketing collateral to travel agents, with reasonable accommodation. Ability to stand for long periods of time for presentations and provide walking tours for client's onboard vessels, with reasonable accommodation.

About NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc