Business Development Manager, Pharma Storage - West Coast

Alcami; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Business Development Manager for Pharma Storage to drive growth in a dynamic environment. This role emphasizes leveraging technical knowledge to foster client relationships and meet sales targets. The ideal candidate will possess strong sales and customer service skills, with a background in life sciences. You will be responsible for prospecting new clients, managing relationships, and facilitating service execution. Join a forward-thinking company that values innovation and excellence, where your contributions will directly impact the success of transformative medicines.

Qualifications

• 2-4 years of experience in Life Sciences customer-facing role.
• Bachelor's degree in a life sciences field preferred.

Responsibilities

• Drive business growth by prospecting new clients for pharma storage.
• Manage client relationships and ensure customer satisfaction.

Skills

Sales Experience

Customer Service Skills

Communication Skills

Problem Solving

Critical Thinking

Multi-tasking

Results-oriented

Education

Bachelor’s degree in Life Sciences

Experience in Storage Business

Tools

Salesforce

Microsoft Office

Job description

At Alcami, we deliver reliable solutions that unlock the potential of transformative medicines from discovery to commercialization, through trusted partnership with our clients, recognized industry expertise and proven regulatory track record.

Are you interested in joining our team?

Job Summary

The Business Development Manager, Pharma Storage is accountable for selling biostorage services in a dynamic and fast-paced environment to support the growth of the pharma storage and services business. The Business Development Manager uses their technical knowledge and experience to ensure excellent communication and to meet customer standards, satisfaction, and timelines. The position requires superior leadership behaviors as well as expertise in the knowledge, skills, and abilities for this role.

On-Site Expectations

• 100% remote position - Preference to those West Coast based.
• 1st Shift: Monday - Friday, 8:00am - 5:00pm.

Responsibilities

• Drives business growth by prospecting new clients for the pharma storage business.
• Acts as single point of contact for the customer business relationship for clients, from first client contact via prospecting to new business signings.
• Supports upselling and cross-selling opportunities to existing pharma storage clients and other Alcami business lines.
• Manages client relationships of active pharma storage clients.
• Facilitates successful execution of services by ensuring smooth process from proposal signature to project execution.
• Meets or exceeds sales targets through establishment of new accounts and upselling of additional services to existing accounts.
• Works collaboratively with other sales members to identify clients with additional needs aligned with service offerings offered at other Alcami sites.
• Develops a deep understanding of client’s pipeline, previous Alcami experiences and identifies opportunities for upselling new service lines.
• Participates in client visits including new business discussions and business review meetings, as needed.
• Maintains accurate customer data and updates to the Customer Relationship Management system (Salesforce); generates timely reports (i.e. activity reports, metrics, etc.) as requested.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in a life sciences field or experience working in storage business.
• Previous sales experience preferred and strong customer service skills.
• CMO or CDMO experience preferred.
• Minimum of 2-4 years of experience in Life Sciences customer-facing role.
• Pharma Storage sales experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of cGMP and drug development process through course work or prior work experience preferred.
• Prior pharmaceutical or CDMO experience in business functions.
• Excellent written and verbal communication skills required.
• Excellent customer service, organization skills and ability to multi-task required.
• Excellent problem solving and critical thinking skills required.
• Results-oriented, determined and a self-starter; comfortable, willing and able to have difficult conversations with clients about timelines, budgets and unexpected results.
• Ability to work independently in a fast-paced and dynamic environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) required.
• Proficiency utilizing internet and social media tools for researching potential leads.
• Technology orientation with the ability to gain proficiency using a Customer Relationship Management system (CRM) required.
• Prior experience with a Customer Relationship Management system (CRM), preferably Salesforce, preferred.
• Prior experience or exposure to value-based selling and negotiations a plus.

Travel Expectations

• Up to 50% travel expected.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually very quiet.