Business Development Manager

Tyler Technologies; Troy (MI); In loco; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Tyler Technologies, Inc. is seeking a Manager, Business Development to lead a team of BDRs and drive pipeline through structured coaching and disciplined CRM use.

You will translate company goals into team targets, supervise onboarding, and ensure qualified leads from campaigns and events. The role emphasizes data-driven coaching, cross-functional alignment, and consistent performance tracking.

Competenze

• Bachelor's degree or equivalent in marketing, business, information technology or related field.
• 1–2 years in business development, inside sales, or demand generation, preferably software/tech/public sector.
• Experience leading or mentoring a small team of BDRs or sales reps.
• CRM proficiency with leads, qualification, and pipeline management.
• Familiarity with Outreach.Ai and ZoomInfo is a plus.
• Strong communication, coaching, and accountability skills.
• Data-driven mindset with ability to translate metrics into actions.
• Excellent organizational and multitasking abilities.

Mansioni

• Directly manage and coach a subset of BDRs with daily guidance and development support.
• Drive outbound and inbound prospecting while maintaining cadence and qualification criteria.
• Ensure accurate CRM activity, lead status, and notes per standards.
• Support onboarding and ramp-up with structured training and shadowing.
• Deliver weekly performance reports and identify risks and coaching opportunities.
• Coordinate cross-functionally with Sales and Marketing on campaigns and lead quality.

Conoscenze

CRM proficiency

Coaching

Pipeline management

Data-driven

Communication

Organized

Formazione

Bachelor's degree in Marketing/Business/IT

Strumenti

Microsoft Dynamics CRM

Outreach.Ai

Pursuit/ZoomInfo

Microsoft Office

Descrizione del lavoro

Reports To: Senior Manager, Business Development

The Manager, Business Development is responsible for the day-to-day leadership, coaching, and performance management of an assigned team of Business Development Representatives (BDRs). Reporting to the Senior Manager, Business Development, this role focuses on executing established prospecting strategies, driving pipeline activity within assigned verticals or territories, and ensuring disciplined use of CRM and outreach processes. The Manager translates organizational goals into team-level targets and serves as a frontline leader who develops BDR talent and removes barriers to performance.

Location
Yarmouth, Maine | Troy, Michigan | Plano, Texas

Travel
10-25%

Responsibilities

Team Leadership & Coaching
Directly manage and coach a subset of BDRs, providing day-to-day guidance, performance feedback, and professional development support.
Conduct regular one‑on‑ones, call reviews, and pipeline check‑ins to identify coaching opportunities and address performance gaps.
Support onboarding of new BDRs, ensuring ramp‑up to full productivity through structured training and shadowing programs.
Recognize and reinforce high‑performance behaviors while addressing underperformance in a timely and constructive manner.

Pipeline Execution & Prospecting
Drive outbound and inbound prospecting activity across assigned BDR team, ensuring consistent adherence to established outreach cadences and qualification criteria.
Monitor daily and weekly prospecting activity, lead quality, and pipeline contribution at the individual and team level.
Ensure timely and accurate qualification of leads from all sources - marketing campaigns, website inquiries, events, and self‑generated outreach.
Support BDRs in researching prospects using social media, industry associations, and other intelligence tools to identify and prioritize opportunities.

CRM & Process Adherence
Enforce consistent and accurate use of Microsoft Dynamics CRM across the team, ensuring all activity, lead status, and notes are maintained to defined standards.
Identify process gaps or inefficiencies at the team level and elevate recommendations to the Senior Manager for broader optimization.
Assist in maintaining the team's portion of the Business Development Project Schedule, ensuring alignment with campaign timelines and priorities.

Reporting & Performance Metrics
Deliver weekly team performance reports to the Senior Manager, including activity metrics, pipeline contribution, and individual BDR progress against targets.
Use data and KPIs to proactively identify trends, risks, and coaching opportunities within the team.
Communicate performance results and context clearly to BDRs on an ongoing basis.

Cross-Functional Coordination
Serve as a liaison between the BDR team and Sales, ensuring smooth lead handoffs, alignment on qualification standards, and timely follow‑up.
Collaborate with the Senior Manager and Marketing to communicate team‑level feedback on campaign performance and lead quality.
Participate in cross‑functional planning meetings as needed to represent BDR team capacity and execution status.

Additional Responsibilities
Conduct personal outreach on strategic or high‑priority accounts as needed.
Represent the organization at trade shows, conferences, and sales events as requested.

Qualifications

• Bachelor's Degree in Marketing, Business, Information Technology, or a related field.


• 1-2 years of experience in business development, inside sales, or demand generation - preferably within software, technology, or the public sector.


• Prior experience leading or mentoring a small team of BDRs or sales representatives preferred.


• Proficiency with CRM systems, particularly Microsoft Dynamics CRM; strong understanding of lead management workflows.


• Proficiency with BDR tools - Outreach.Ai and Pursuit/Zoominfo is a plus.


• Strong communication skills with the ability to motivate, coach, and hold a team accountable.


• Data‑driven mindset with the ability to interpret performance metrics and translate insights into actionable coaching.


• Highly organized with the ability to manage multiple priorities in a fast‑paced environment.


• Proficiency in Microsoft Office suite, including Excel, PowerPoint, and SharePoint.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well‑being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.