Business Development Manager

The Wolseley Hotel, New York; New York (NY); On-site; USD 190,000 - 230,000; Full time

Benefits offered by this job

Performance bonus

Comprehensive benefits

Club privileges

Growth opportunities

Job summary

The Wolseley Hotel, New York seeks a Director of Membership and Culture to lead the membership strategy for its upcoming private club, launching Spring 2027 in New York. This leadership role focuses on building foundational relationships, designing the Founding Member program, and establishing systems to support membership from the outset.

The ideal candidate will be a relationship-driven, highly organized leader with deep knowledge of New York's business and social communities, comfortable in a

Qualifications

• 7+ years of relevant experience in membership, luxury hospitality, private clubs or a comparable luxury environment.
• Proven ability to build and manage relationships with a sophisticated clientele.
• Strong knowledge of New York and its business, cultural and social communities.
• Experience building and managing a prospect pipeline and CRM with follow-up processes.
• Excellent interpersonal, presentation and communication skills with senior-level presence.

Responsibilities

• Lead the execution of the pre-opening and post-opening membership strategy.
• Build and manage a pipeline of Founding Members.
• Oversee member journey from application through onboarding, engagement and renewal.
• Maintain CRM data with outreach, follow-up and reporting.
• Develop engagement strategy and host member events and partnerships.

Skills

Relationship building

Networking

Discretion

Organization

Communication

Senior presence

Job description

Director of Membership and Culture

Location: New York, NY
Reports To: Managing Director
Status: Full-Time, Leadership Role

The Director of Membership will play a central role in building the founding community of The Wolseley Members Club New York, opening Spring 2027.

Beginning in the pre-opening phase, this individual will be responsible for executing the Club’s membership strategy, developing relationships with prospective members, leading the Founding Member and Ambassador programs, and establishing the systems and standards that will support membership from the outset.

Compensation & Benefits

• Performance Bonus: Incentive compensation tied to agreed membership growth, conversion, engagement and retention objectives.
• Benefits: Comprehensive benefits package and Club privileges.
• Growth: Opportunity to play a key role in the launch of The Wolseley Members Club New York and grow within the broader organization.

The ideal candidate will be

• A natural relationship builder with warmth, confidence and strong instincts.
• Knowledgeable about New York and genuinely interested in the people and communities that shape the city.
• Discreet, polished and comfortable working with a sophisticated membership.
• Commercially minded while understanding that successful membership development is fundamentally relationship-led.
• Highly organized, proactive and disciplined about follow-through.
• Comfortable working in a fast-moving pre-opening environment and willing to be hands-on as the membership operation is built.

Key Responsibilities

Membership Strategy & Growth

• Lead the execution of the pre-opening and post-opening membership strategy in partnership with the Managing Director, ownership and executive leadership.
• Build and manage a strong pipeline of prospective Founding Members who are a natural fit for The Wolseley Members Club New York.

Membership Operations & Member Journey

• Oversee the member journey from initial introduction and application through acceptance, onboarding, engagement and renewal.
• Ensure prospective and existing member information is accurately maintained within the Club’s membership CRM, with consistent processes for outreach, follow-up and reporting.

Member Engagement & Community

• Develop an engagement strategy that builds a strong sense of community before and after opening.
• Work with the broader team to develop member gatherings, programming, partnerships and experiences that reflect the character of the Club.

Qualifications & Experience

• 7+ years of relevant experience in membership, luxury hospitality, private clubs, high-touch relationship management or a comparable luxury lifestyle environment.
• Demonstrated success building and managing relationships with a sophisticated clientele.
• Strong knowledge of New York and the ability to build relationships across its business, cultural and social communities.
• Proven ability to drive membership or business development through a relationship-led approach.
• Experience building and managing a prospect pipeline, CRM and consistent follow-up process.
• Excellent interpersonal, presentation and communication skills, with the confidence and presence to represent the Club at a senior level.