Business Development Manager

Tommy's Express, LLC; Holland (MI); Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid time off

Job summary

Tommy's Express is seeking a Business Development Manager to build strategic partnerships with national retailers and develop car wash franchise sites across the country. The role requires an agile mindset, strong networking, and proven B2B sales experience.

You will work with internal teams and external brands to move from initial inquiry to franchise agreement, travel for tradeshows, present unit economics and support the franchise development process, while driving pipeline and revenue growth.

Qualifications

• 5+ years of B2B business development or franchise sales experience.
• Advanced degree or equivalent training.
• Proven ability to meet or exceed sales targets.
• Strong communication and relationship-building skills.

Responsibilities

• Build a pipeline of target brands to support expansion.
• Identify prospects through outreach, networking, and email campaigns.
• Travel for meetings and tradeshows to develop client relations.
• Guide clients through franchise development from inquiry to agreement.
• Coordinate with legal and internal teams to finalize franchise deals.
• Track lead progress and sales metrics to meet company goals.
• Provide feedback to improve the franchise sales process.
• Support department projects and initiatives.

Skills

Networking

B2B sales

Franchise licensing

CRM systems

Education

Advanced degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Tommy’s Express is looking for a Business Development Manager focused on building strategic partnerships with national retailers to develop car wash franchise sites. This role will strategically target businesses across the country to sell the opportunity of expanding their offerings to consumers with car washing. The ideal candidate will have an agile mindset and bring strong networking and B2B sales skills.

What can Tommy's offer you?

• Base pay and commission structure
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• Dependent Care FSA with on-site Daycare options
• 401k match and complimentary financial planning services
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

Position Responsibilities:

• Build a strong pipeline of target brands that align with Tommy's Express values and could support the company’s expansion goals
• Proactively identify and connect with prospects through targeted outreach, networking, and email campaigns
• Travel for meetings or tradeshows to develop business relationship with prospective clients and target brands
• Guide clients through every step of the franchise development process, from initial inquiry to franchise agreement signing
  • Conduct presentations and in-depth discussions about Tommy’s Express, including unit economics, marketing, operations, and support
  • Deliver the Franchise Disclosure Document (FDD) and ensure prospects fully understand its contents
  • Coordinate key meetings such as Discovery Days, ensuring all logistics and agendas align with company standards
  • Coordinate with the legal team to achieve the full execution of franchise agreements
• Develop and maintain strong relationships with potential clients to build trust and confidence in the brand
  • Act as a trusted advisor, addressing questions and concerns promptly and professionally
  • Foster a positive candidate experience by providing clear communication and timely updates throughout the process
• Work closely with internal teams (real estate, marketing, project management, and legal)
• Track and report on lead progress, conversion rates, and sales metrics to meet company goals
• Provide insights and feedback to improve the franchise sales process and recruitment strategies
• Support department projects and initiatives
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:

• Advanced degree or equivalent formal training/certifications and experience required in business, sales, marketing, or a related field
• 5+ years of experience in B2B business development, franchise licensing or sales
• Proven ability to meet or exceed sales targets
• Technical savvy and proficient in Microsoft Office and CRM systems
• Excellent written and oral communication skills, including negotiation and relationship-building
• Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
• Strong organizational and time management skills; ability to multitask and prioritize workload
• Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Views customer care as high priority; exhibits a positive can-do attitude
• Displays a strong initiative and drive to identify gaps and fill them
• Preferred qualifications include knowledge of franchise operations, experience in the car wash industry, working with multi-unit franchise systems, and familiarity with FDDs and franchise agreements.

Work Environment and Physical Demands:

This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm with communication outside of normal business hours as needed. This role travels as needed for prospective client meetings and tradeshows/events.

To successfully perform the essential functions of this job, team member must be able to:

• Ability to work and commute in all weather conditions
• Able to move about inside the office to access standard office equipment, etc.
• Remain in a stationary position 50% of the time, alternating between sitting and standing
• Constantly operate a computer and other office productivity machinery such as; keyboard, copy machine and printer
• Ability to move and lift up to 30 pounds
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy’s Express Operations consists of a number of corporately owned Tommy’s Express car wash locations across the country. This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year through the launch of Tommy’s Express Capital, a private fund strategy.

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.