Business Development -- Territory Sales / Account Executive

ServiceMaster by Haven Restoration Group; Fletcher (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Company car

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster is seeking a driven Business Development Manager in Fletcher, NC to expand our restoration services by building strong relationships with insurance professionals, property managers, and commercial clients. You will drive revenue growth through new opportunities, service line expansion, and effective handoffs to operations.

You’ll collaborate with Operations, Estimating, and Project Management to ensure seamless transitions from sales to execution while maintaining customer

Qualifications

• Strong relationship-building and networking skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently.
• Valid driver's license.
• Experience in restoration, construction, property management, insurance, or commercial services.
• 3+ years of business development, outside sales, or account management experience.
• Existing relationships within the insurance or property management industries.
• Experience using CRM software.
• Knowledge of the disaster restoration industry.

Responsibilities

• Develop New Business: Identify and pursue new business opportunities within assigned markets.
• Develop New Business: Build strategic relationships with insurance agents, adjusters, carriers, property managers, commercial property owners, healthcare facilities, hospitality organizations, and institutional clients.
• Develop New Business: Expand existing client relationships while developing new referral sources.
• Develop New Business: Conduct prospect meetings, networking events, site visits, and presentations.
• Develop New Business: Represent ServiceMaster professionally within the local business community.
• Manage Strategic Accounts: Serve as the primary relationship manager for assigned accounts.
• Manage Strategic Accounts: Maintain regular communication and scheduled account visits.
• Manage Strategic Accounts: Identify opportunities to expand services within existing clients.
• Manage Strategic Accounts: Promote ServiceMaster's full range of restoration and reconstruction capabilities.
• Manage Strategic Accounts: Resolve customer concerns by partnering with operational leadership.
• Partner with Operations: Coordinate smooth project handoffs between Sales and Operations.
• Partner with Operations: Set appropriate customer expectations throughout the sales process.
• Partner with Operations: Provide complete and accurate project information to production teams.
• Partner with Operations: Work alongside Estimators, Project Managers, and Production teams to ensure outstanding customer experiences.
• Partner with Operations: Support billing and collection efforts through proactive client communication.
• Maintain Sales Pipeline & Reporting: Keep CRM records current and accurate.
• Maintain Sales Pipeline & Reporting: Track meetings, opportunities, referrals, and account activity.
• Maintain Sales Pipeline & Reporting: Provide leadership with pipeline reports, market intelligence, and business development updates.
• Maintain Sales Pipeline & Reporting: Monitor attributed revenue and account performance.
• Maintain Sales Pipeline & Reporting: Follow all company policies regarding opportunity attribution and reporting.
• Represent the Company: Attend networking events, industry associations, trade organizations, and educational opportunities.
• Represent the Company: Stay informed on restoration industry trends, insurance carrier expectations, and market conditions.
• Represent the Company: Build and maintain a strong professional reputation within the community.
• Represent the Company: Support company branding and strategic growth initiatives.

Skills

relationship-building

verbal communication

written communication

organizational skills

time management

self-motivation

driver's license

Tools

CRM software

Job description

Position Summary

ServiceMaster is seeking a driven, relationship-focused Business Development Manager (BDM). This role is responsible for expanding business through insurance professionals, property managers, commercial clients, healthcare facilities, hospitality groups, HOAs, and other referral partners. The ideal candidate is a self-starter who enjoys building long-term relationships, creating new opportunities, and serving as a trusted advisor to clients.

The Business Development Manager works closely with Operations, Estimating, and Project Management to ensure every opportunity is successfully transitioned from sales to execution while maintaining exceptional customer satisfaction. Success in this role is measured by revenue growth, new account development, customer retention, referral generation, and collection performance.

Benefits

• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What You'll Do

Develop New Business

• Identify and pursue new business opportunities within assigned markets.
• Build strategic relationships with insurance agents, adjusters, carriers, property managers, commercial property owners, healthcare facilities, hospitality organizations, and institutional clients.
• Expand existing client relationships while developing new referral sources.
• Conduct prospect meetings, networking events, site visits, and presentations.
• Represent ServiceMaster professionally within the local business community.

Manage Strategic Accounts

• Serve as the primary relationship manager for assigned accounts.
• Maintain regular communication and scheduled account visits.
• Identify opportunities to expand services within existing clients.
• Promote ServiceMaster's full range of restoration and reconstruction capabilities.
• Resolve customer concerns by partnering with operational leadership.

Partner with Operations

• Coordinate smooth project handoffs between Sales and Operations.
• Set appropriate customer expectations throughout the sales process.
• Provide complete and accurate project information to production teams.
• Work alongside Estimators, Project Managers, and Production teams to ensure outstanding customer experiences.
• Support billing and collection efforts through proactive client communication.

Maintain Sales Pipeline & Reporting

• Keep CRM records current and accurate.
• Track meetings, opportunities, referrals, and account activity.
• Provide leadership with pipeline reports, market intelligence, and business development updates.
• Monitor attributed revenue and account performance.
• Follow all company policies regarding opportunity attribution and reporting.

Represent the Company

• Attend networking events, industry associations, trade organizations, and educational opportunities.
• Stay informed on restoration industry trends, insurance carrier expectations, and market conditions.
• Build and maintain a strong professional reputation within the community.
• Support company branding and strategic growth initiatives.

What We’re Looking For

Required Qualifications

• Strong relationship-building and networking skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently.
• Valid driver's license

Preferred Qualifications

• Experience in restoration, construction, property management, insurance, or commercial services.
• 3+ years of business development, outside sales, or account management experience.
• Existing relationships within the insurance or property management industries.
• Experience using CRM software.
• Knowledge of the disaster restoration industry.

What Success Looks Like

• Grow profitable year-over-year revenue.
• Develop new referral partners and strategic relationships.
• Retain and expand existing client accounts.
• Maintain an active and healthy sales pipeline.
• Deliver clean project handoffs to Operations.
• Support strong collection performance.
• Represent the company professionally in every interaction.

Performance Expectations

• Annual collected revenue growth
• New client meetings and relationship development
• Account retention and expansion
• Customer satisfaction
• CRM compliance and reporting accuracy
• Collection performance on attributed revenue
• Quality of operational handoffs
• Industry networking and professional engagement

Why Join ServiceMaster?

At ServiceMaster, you'll have the opportunity to make a meaningful impact by helping families and businesses recover after unexpected disasters. We invest in our people, provide opportunities for professional growth, and foster a collaborative culture where relationships, integrity, and customer service come first.

If you're a motivated sales professional who thrives on building relationships and creating new opportunities, we'd love to hear from you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.