Director of Revenue Cycle

Insight Global; Charlottesville (VA); On-site; USD 48,216 - 56,481; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Job summary

A healthcare staffing agency is seeking a skilled Office Manager in Charlottesville, VA. This full-time position involves managing administrative workflows, engaging patients, and supporting clinic goals. Applicants should have supervisory experience, strong leadership and organizational skills, and the ability to handle healthcare billing. Compensation ranges from $35.00/hr to $41.00/hr, with benefits including medical and vision insurance.

Qualifications

• Experience in a supervisory or managerial role required.
• Strong leadership skills to drive the team effectively.
• Excellent organizational and communication skills are a must.

Responsibilities

• Fill the monthly schedule with up to 44 appointments.
• Engage patients through various outreach methods.
• Track and report KPIs related to services and profitability.

Skills

Supervisory or managerial experience

Leadership skills

Business acumen

Excellent communication skills

Organizational skills

Independence

Financial metrics tracking

Patient outreach management

Job description

Base Pay Range

$35.00/hr - $41.00/hr

Job Description

Insight Global is hiring for a Office Manager for one of our healthcare clinics in Charlottesville, VA. As a full-time manager, you will be expected to work Monday-Friday (8:00AM-5PM). The Office Manager plays a critical role in driving patient engagement, managing administrative workflows, and supporting the clinic’s business objectives. This role requires strong organizational skills, a customer‑first mindset, and a deep understanding of healthcare billing and scheduling practices.

Responsibilities

• Fill the monthly schedule with up to 44 FNA (First Needs Assessment) appointments and additional support visits
• Engage patients through phone calls, letters, emails, and community outreach
• Coordinate referrals from Infina, primary care physicians, and other sources
• Answer inbound calls and assist with new patient consultations
• Track and report KPI’s like billed services, collections & profitability, lost opportunities, and marketing expenses, etc.
• Support daily closing reports and monitor metrics like HAEs, third‑party referrals, and closure rates
• Order and maintain demo, stock, and patient hearing aid inventory
• Maintain cleanliness and functionality of the clinic
• Ensure signage, refreshments, and furniture are well‑kept and welcoming
• Request resources and support from the Business Director as needed

Performance Goals

• Minimum of 22 billed devices and associated services per provider per month
• Target productivity of 40 devices per provider per month

Requirements

• Experience in a supervisory or managerial role - strong leadership skills
• Understanding and comfortability with business acumen – being able to drive a business and overall operations of a facility
• Excellent communication and organizational skills
• Ability to work independently and also drive a functional team to perform daily tasks
• Proficiency in tracking financial metrics and managing patient outreach

Seniority Level

Associate

Employment Type

Full‑time

Job Function

• Business Development

Industries

Health and Human Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)