Business Development Executive for BPO Call Center Services

VoiceLog; United States; Remote; USD 90,000; Full time

Job summary

A leading BPO services provider is seeking a Business Development Executive to drive revenue growth through new client acquisition. This remote position requires a high-performing sales professional with extensive experience in the BPO industry. The ideal candidate will have a proven track record of exceeding sales quotas and managing complex sales cycles. Responsibilities include developing new business opportunities and collaborating across departments to deliver high-impact proposals. Competitive salary up to $90,000 base plus commissions.

Qualifications

• 5 years of business development or enterprise sales experience in BPO, contact center outsourcing, or SaaS with a CX focus.
• Proven track record of consistently meeting or exceeding sales quotas.
• Deep understanding of contact center KPIs, SLA metrics, workforce management.

Responsibilities

• Identify, qualify, and close new business opportunities for contact center services.
• Build and maintain a pipeline of qualified prospects.
• Lead consultative sales processes from discovery to contract negotiation.

Skills

Business development

Sales experience in BPO

Consultative selling

Pipeline development

Negotiation skills

Tools

CRM systems

LinkedIn Sales Navigator

Job description

Business Development Executive – BPO (Remote) Job Type: Full Time – Work from Home Hours: 9:00-6:00 PM EST Salary: Up to $90,000 K Base Yearly plus commissions

About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp. TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary Of Position

The BPO Business Development Executive is responsible for driving revenue growth through the acquisition of new clients for AnswerNet’s Business Process Outsourcing (BPO) services. This role requires a high-performing sales professional with deep knowledge of the contact center and BPO industry, the ability to manage complex consultative sales cycles, and a passion for solving client problems through outsourcing solutions. The successful candidate will thrive in a fast-paced, entrepreneurial environment and possess the ability to independently hunt, engage, and close deals across multiple verticals.

Key Responsibilities

• New Business Acquisition: Identify, qualify, and close new business opportunities for inbound/outbound contact center, back-office, and support services.
• Pipeline Development: Build and maintain a robust pipeline of qualified prospects using cold outreach, referrals, partnerships, conferences, and digital channels.
• Client Engagement: Lead end-to-end consultative sales processes, including discovery, solution design, pricing, proposal development, contract negotiation, and handover to operations.
• Market Expansion: Penetrate new verticals such as healthcare, financial services, e-commerce, Energy, and Teleco by tailoring messaging to client pain points.
• Collaboration: Partner with marketing, solution architects, operations, and onboarding teams to deliver high-impact proposals and seamless service transitions.
• Reporting & Forecasting: Maintain CRM hygiene, provide weekly pipeline updates, and report accurately on forecasted revenue.
• Brand Representation: Represent AnswerNet at trade shows, industry events, webinars, and executive meetings as a trusted thought partner and consultative seller.

Required Qualifications

• 5 years of business development or enterprise sales experience in BPO, contact center outsourcing, or SaaS with a CX focus.
• Proven track record of consistently meeting or exceeding sales quotas ($1M annually).
• Experience selling complex, multi-stakeholder solutions with long sales cycles.
• Familiarity with CRM systems, LinkedIn Sales Navigator, and outreach tools.
• Deep understanding of contact center KPIs, SLA metrics, workforce management, and outsourcing value propositions.
• Strong presentation, proposal writing, and negotiation skills.
• Highly self-directed, resourceful, and accountable for results.

Preferred Qualifications

• Experience selling to mid-market or enterprise clients in regulated industries (e.g., healthcare, finance, Energy, and telecom).
• Knowledge of U.S., nearshore, and offshore delivery models (e.g., South Africa, LATAM, India, Jamaica).
• Familiarity with RFP processes and contract structuring in outsourced services.

Key Competencies

• Hunter Mentality — Driven to win new logos and build from scratch
• Consultative Approach — Skilled at diagnosing client needs and proposing tailored solutions
• Resilience — Comfortable with ambiguity, rejection, and long sales cycles
• Collaboration — Effective working cross-functionally with marketing, operations, and leadership
• Strategic Thinking — Able to identify whitespace and design entry