Business Development & CRM Coordinator

The Niello Company; Sacramento (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid time off

Job summary

The Niello Company is seeking a Business Development Coordinator to support sales and service flow at our Sacramento dealership. The role focuses on answering calls, scheduling appointments, and maintaining CRM records to ensure customers receive timely follow-up and high-quality service.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to read and follow instructions.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills essential.
• Ability to read and comprehend instructions.

Responsibilities

• Answer all incoming phone calls according to script and schedule both sales and service appointments.
• Work with dealership CRM by utilizing scripts to contact customers, set appointments, and log comments.
• Confirm scheduled appointments, reschedule no-shows, and schedule follow-up contact if no appointment is made.
• Notify departments when an appointment is scheduled and follow up on outcome.
• Post scheduled appointments on appointment board in CRM and update customer changes in database.
• Generate letters, postcards, and emails to schedule follow-up reminders.
• Respond to customer website requests and schedule appointments.

Skills

Communication skills

Reading comprehension

Professional appearance

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

DealerSocket/X-Time

Job description

The Niello Company is seeking a Business Development Coordinator to support sales and service flow at our Sacramento dealership. The role focuses on answering calls, scheduling appointments, and maintaining CRM records to ensure customers receive timely follow-up and high-quality service.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to read and follow instructions.