Business Development Center Representative/Receptionist - Audi Shawnee Mission

Baxter Ford Omaha; Merriam (KS); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Comprehensive benefits

Training and development

Employee discounts

Educational reimbursement

Paid holidays

Job summary

Audi Shawnee Mission is seeking a Business Development Center Representative/Receptionist to build strong customer relationships, route calls, schedule service appointments, and greet guests with a professional, friendly demeanor. The role offers a fast-paced environment with room for growth and comprehensive benefits.

You will operate a multi-line phone system, document interactions, and contribute to guest acquisition and retention.

Qualifications

• Must be at least 18 years old and have a valid driver’s license.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Build and maintain strong customer relationships to support ongoing retention.
• Answer and route incoming phone calls to the appropriate department or team member.
• Schedule service appointments and create a seamless, personalized guest experience.
• Operate a multi-line phone system, handling inbound and outbound calls.
• Communicate with customers, guests, and callers in a professional, friendly manner.
• Welcome customers to the dealership and direct them accordingly.
• Respond to web inquiries and assist with guest acquisition and retention.
• Accurately document customer interactions with logs and reports.
• Maintain a professional appearance and adhere to dress code.
• Perform additional duties as assigned by management.

Skills

Customer service

Phone handling

Scheduling appointments

Documentation

Tools

Multi-line phone system

Job description

Description

Competitive Pay: $19 per hour

Flexible Work Schedule: Monday - Saturday; Always off Sundays

Do you want to help transform the auto industry? Come let Audi Shawnee Mission show you just how Remarkable you can be!

At Audi Shawnee Mission, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as an Audi Shawnee Mission teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Audi Shawnee Mission we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT AUDI SHAWNEE MISSION!

Your Purpose as a Business Development Center Representative/Receptionist:

• Build and maintain strong customer relationships to support ongoing customer retention through multiple communication channels.
• Answer and professionally route incoming phone calls to the appropriate department or team member.
• Schedule service appointments and assist in creating a seamless, personalized experience for every guest.
• Operate a multi-line phone system, handling both inbound and customer-focused outbound calls.
• Communicate with customers, guests, and callers in a professional, friendly, and courteous manner.
• Welcome customers to the dealership, identify the purpose of their visit, and direct them accordingly.
• Respond to web-based inquiries and assist with customer concerns to support guest acquisition and retention efforts.
• Accurately document customer interactions by maintaining detailed call logs, records, and reports.
• Maintain a professional appearance and adhere to company dress code and grooming standards, including wearing company-branded apparel when required.
• Perform additional duties and responsibilities as assigned by management.

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle

What Success Looks Like:

• Exceptional customer service and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and accuracy in recordkeeping.
• Professional demeanor with a positive, customer-first attitude.
• Commitment to creating a welcoming and memorable experience for every guest.

Your Well-Being:

• Competitive Pay: $19 per hour
• Flexible Work Schedule: Monday - Saturday; Always off Sundays
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #4 to request accommodation.