Business Development Associate

Massachusetts League of Community Health Centers; Boston (MA); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

CommonWealth Purchasing Group (CPG), a Massachusetts League of Community Health Centers subsidiary, seeks a Business Development Associate to support member outreach and acquisition. You will coordinate with MRCs and Marketing to generate leads, schedule meetings, and ensure high levels of customer satisfaction among CPG members.

The role emphasizes relationship-building with nonprofit health centers, data entry in Salesforce, and ongoing follow-up to meet sales objectives.

Qualifications

• Bachelor's degree or equivalent in Business or Arts.
• 1+ years of sales and/or customer service experience.
• 1+ years of experience with a CRM (preferably Salesforce).

Responsibilities

• Set meetings for MRCs and other CPG team members.
• Support daily sales activity and data input in Salesforce.
• Meet sales objectives per the CPG business plan.
• Provide monthly updates on progress toward sales targets.
• Develop relationships with new customers via meetings, calls, and emails.
• Collaborate with executives to ensure high levels of customer satisfaction.

Skills

Interpersonal skills

Sales experience

CRM experience

Team collaboration

English (and Spanish a plus)

Education

Bachelor's degree in Arts or Business

Tools

Salesforce

Job description

CommonWealth Purchasing Group (CPG) is a leading group purchasing organization that helps community health centers and nonprofit organizations save on essential supplies and services. By leveraging the joint purchasing power of its members, CPG negotiates significant discounts with top-tier vendors, ensuring cost savings and operational efficiency. With a commitment to supporting mission-driven organizations, CPG empowers its members to focus more resources on delivering high-quality care to the communities they serve. CPG is a for-profit LLC subsidiary of the Massachusetts League of Community Health Centers and was founded in 1998.

The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs). Established under the same federal authorizing legislation as the health center program (Section 330 of the Public Health Service Act), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve.

The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester.

Position Summary

The Business Development Associate provides support to the CommonWealth Purchasing Group (CPG) Member Resource Consultants focused on expanding the CPG program through new member outreach and acquisition. This position works closely with the MRC's and Marketing Manager to generate leads and future business opportunities.

Essential Functions:

• Work closely with new customers to set meetings for MRCs, and other members of the CPG Team.
• Support MRCs with daily sales activity including but not limited to:
  • General sales follow-up
  • Salesforce data collection and input
• Meet sales objectives in coordination with the CPG strategic business plan.
• Provide monthly updates of success compared to sales objectives.
• Develop relationships with new customers via meetings, telephone calls and emails.
• Work with the Senior VP, VP, Director of Operations, and MRCs to ensure the highest levels of customer satisfaction amongst CPG's members.
• Track and process health center enrollment and help new members transition into initial contracts
• Work closely with the Marketing Manager and CPG vendors to develop a marketing plan and create high quality co-branded marketing materials.
• Generate business leads and support CPG team of Member Resource Consultants (MRCs) with up-to-date and aligned marketing materials.
• Work closely with the Senior VP, VP, Director of Operations, and MRCs to identify market and target new customers.
• Monitor the CPG Live-Chat line and the main company phone line. Provide initial response to all inquiries and share with the appropriate member of the CPG for complete follow-up.
• Gain a clear understanding of nonprofit and Community Health Centers' businesses and requirements.
• Assess progress and impact of consulting training with quarterly meetings and updates.
• Complete other duties as assigned, including
  • Any additional duties not listed on this document

Competencies/Skills

• Committed to the League mission of promoting population health, social justice and diversity, equity, inclusion and belonging (DEIB)
• Excellent interpersonal, relationship-building, and communication skills, including strong written, verbal, and presentation abilities.
• Ability to work independently and collaboratively while managing multiple priorities in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail and professionalism.
• Demonstrated ability to influence, negotiate, and effectively engage with stakeholders at all levels.
• Proven ability to meet performance goals and manage competing priorities.
• Knowledge of healthcare and nonprofit organizations, particularly community health centers, preferred.
• Proficiency with Microsoft Office applications and standard office technology.
• Ability to analyze, interpret, and communicate complex information and develop effective solutions.
• Fluency in both English and Spanish is a plus but not required.

Education/Experience

• Bachelor's Arts or Business degree
• In-depth knowledge of current business practices and a general knowledge of healthcare organizations
• 1+ years of successful sales and/or customer service experience
• 1+ years of experience with a CRM (preferably Salesforce)

What We Offer

CPG offers a comprehensive and competitive benefits package, including:

• Salary range: between $40,000 to 65,000 annually
• Eligibility to participate in CPG's commission compensation program
• Hybrid work schedule: 2 days in-office and 3 days remote
• Medical, dental, and employer-funded HRA coverage
• Employer-paid life, short-term, and long-term disability insurance
• Optional supplemental life insurance
• Flexible Spending Accounts (FSA)
• 403(b) retirement savings plan with potential employer contribution
• Transit reimbursement program
• Generous paid time off, paid holidays, sick leave, and additional leave benefits

Benefits eligibility and coverage may vary based on employment status and plan provisions.

The Massachusetts League of Community Health Centers is an equal opportunity employer committed to a workplace that reflects the diversity of the people of Massachusetts, including populations most impacted by health inequities.

It is the policy of the Massachusetts League of Community Health Centers to provide equal employment opportunity to all employees and applicants for employment without regard to race, sex, sexual orientation, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit based factor in accordance with all applicable laws, directives and regulations of federal, state and city entities