Business Development Account Manager

Acadia Healthcare; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Acadia Healthcare in Columbus, OH seeks a Healthcare Business Development professional to grow service lines by developing and retaining physician referrals and other non-physician sources. You will build relationships, manage leads through admissions, document activity in Salesforce, and educate patients and staff on offered services.

Travel within the community is required to maintain and develop referral networks, with a focus on collaboration with clinical teams and management.

Qualifications

• Bachelor's degree in Marketing or related health or social services field is required.
• Master's degree related to clinical assessment requirements is required.
• Four or more years’ related experience in healthcare business development is required.
• One or more years’ supervisory experience is required.

Responsibilities

• Develop and retain referrals from physicians and key non-physician sources.
• Manage leads and admissions processes from referral sources.
• Document activity in Salesforce.
• Travel frequently within community to build referral sources and schedule meetings.
• Educate patients, families and referral sources on programs and services at the facility.
• Coordinate admission processes and ensure resources are obtained.

Skills

Marketing

Relationship building

Healthcare business development

Education

Bachelor's degree in Marketing or related health or social services field

Master's degree related to clinical assessment requirements

Tools

Salesforce

Job description

Purpose Statement

Grow lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources. At times, weekend events and partnering with referral bonuses is required.

Purpose Statement

Grow lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources. At times, weekend events and partnering with referral bonuses is required.

Essential Functions

• Work closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education to staff to generate referral sources.
• Develop strong relationships with key referral sources and their personnel, identifying new opportunities for partnering and growth.
• Manage leads from referral sources and ensures efficient admissions process for clients.
• Expeditiously document all activity in company Customer Relationship Manager (Salesforce).
• Work closely with corporate Consumer Marketing team to ensure utilization of their resources and implementation of best practice in brand development.
• Coordinate with clinical assessment team on referrals for admission based on the facility services offered.
• Educate patients, families, community and other referral sources on programs, services and amenities provided within facility.
• Coordinate the completion of admission process and ensure appropriate resources are obtained.
• Travel frequently within community, schedule meetings and develop contacts/referral sources; document referral sources within appropriate contact management system; report on referral/activity management, as defined by management.
• Develop events and educational forums that demonstrate organization’s thought leadership and provide an opportunity to identify potential referral sources and maintain existing referral relationships.
• Utilize analytic tools, such as Salesforce, to effectively plan and evaluate activity to optimize results.
• Represent facility in professional forums and communicates mission in all outreach and interactions.
• Create outreach initiatives that will regularly communicate facility mission with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.
• Provide initial and on-going clinical assessments of patients and manages admissions process, if appropriately licensed/certified and/or experienced to provide those services.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• Bachelor's degree in Marketing or related health or social services field required. Master's degree, as it relates professional license for clinical assessment requirements of the role, required.
• Four or more years’ related experience in healthcare business development role required.
• One or more years’ supervisory experience required.

Licenses/Designations/Certifications

• Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

MTCAR

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